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Our client using Azure Virtual desktop with 3 servers. There is running the Windows 11 version of remote desktop session hosts.
Users started reporting that they are not able to click on the arrow back, forward or up in File Explorer suddenly.
Those buttons are not greyed out at that time, simple it does not show the click animation, action or tooltip on hover.
Also Right click does not work inside the Explorer window.
I have run sfc and dism file repair on all those servers but it did not fix it.
I do not see any useful event logs.
This happens random, probably all users at same time, but I was not able to reproduce it.
It does not appear to be limited to one Remote Session Host.
Users are using the Remote Desktop app with orange icon, downloaded from the microsoft website where they need to subscribe to RDP session with email.
This is installed per user.
I just checked some users did not have updated the app, but some did have up to date. I have now updated all to newest version.
When the Remote session is minimised then maximised buttons start working as they should.
Any Advice?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question. To protect privacy, user profiles for migrated questions are anonymized.
Yeah except that doesn't fix it unfortunately. This (in most cases) is an OS level issue, not an issue with the connection itself.
If I completely remove the application from the equation and just RDP to the server I get the same behaviour, same as using splashtop.
When changing from Win11 Explorer to Win10 Explorer as per my above message the problem no longer occurs.
Thank you. If it happens again, will try this.
MS support did not help, but we just reset the user profile and it helped.
Yeah so the issue in my environment was affecting near enough everyone and initially we thought it was due to profiles (but absolutely didn't want to recreate 90 of them). Did some testing and it seemed to help and then the issue came back after a few hours.