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Our client using Azure Virtual desktop with 3 servers. There is running the Windows 11 version of remote desktop session hosts.
Users started reporting that they are not able to click on the arrow back, forward or up in File Explorer suddenly.
Those buttons are not greyed out at that time, simple it does not show the click animation, action or tooltip on hover.
Also Right click does not work inside the Explorer window.
I have run sfc and dism file repair on all those servers but it did not fix it.
I do not see any useful event logs.
This happens random, probably all users at same time, but I was not able to reproduce it.
It does not appear to be limited to one Remote Session Host.
Users are using the Remote Desktop app with orange icon, downloaded from the microsoft website where they need to subscribe to RDP session with email.
This is installed per user.
I just checked some users did not have updated the app, but some did have up to date. I have now updated all to newest version.
When the Remote session is minimised then maximised buttons start working as they should.
Any Advice?
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Hi Michal,
Did you ever receive a fix for this? We have a customer using Remote Desktop to connect to AVD's and are getting this issue where they cannot use the file explorer navigation panel as well as not being able to access the right click options in file explorer. Also the search function within file explorer is not clickable.
Its causing a lot of disruption for them.
Lee
We have a ticket open as well. It took Microsoft two weeks to answer our ticket. If they ever call we will update if we get any answers.
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This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
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Sorry to bring up an old thread. However I also have a client that's experiencing the same issue.
Did you happen to have a response?
The client is using the Azure Desktop Preview app, and i've made sure its all up to date