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File Explorer Navigation buttons do not work on Azure Virtual Desktop unless Session is minimised and maximised. + right Click not working in Explorer

Anonymous
2024-01-31T12:31:52+00:00

Our client using Azure Virtual desktop with 3 servers. There is running the Windows 11 version of remote desktop session hosts.
Users started reporting that they are not able to click on the arrow back, forward or up in File Explorer suddenly.
Those buttons are not greyed out at that time, simple it does not show the click animation, action or tooltip on hover.
Also Right click does not work inside the Explorer window.

I have run sfc and dism file repair on all those servers but it did not fix it.

I do not see any useful event logs.

This happens random, probably all users at same time, but I was not able to reproduce it.
It does not appear to be limited to one Remote Session Host.

Users are using the Remote Desktop app with orange icon, downloaded from the microsoft website where they need to subscribe to RDP session with email.
This is installed per user.
I just checked some users did not have updated the app, but some did have up to date. I have now updated all to newest version.

When the Remote session is minimised then maximised buttons start working as they should.

Any Advice?

Windows Server Remote and virtual desktops Configure Azure Virtual Desktop

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  1. Anonymous
    2024-07-10T17:43:40+00:00

    Nothing back from MS on it. Just did the same old collect logs and sit on the ticket with zero response.

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  2. Anonymous
    2024-07-10T20:27:24+00:00

    Are you using FSLogix in the environment for profiles and if so, what version is installed?

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  3. Anonymous
    2024-07-10T20:36:22+00:00

    Our installed version of FSLogix is 2.9.8884.27471.

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  4. Anonymous
    2024-07-11T07:09:08+00:00

    Sorry I thought I had posted how I fixed it but apparently thats another thread so heres the fix below. Of course the caveat is that you have to enable windows 10 explorer but it does work:

    Ok so I originally posted a fix which was down to OneDrive causing the issue, but then the issue came back and it was only when Outlook was open.

    I made a GPO which turns off Win11 Explorer and changes it back to Win10 if anyone is interested just amend the following keys and restart Explorer:

    Enable Win10 Explorer

    [HKEY_CURRENT_USER\Software\Classes\CLSID{2aa9162e-c906-4dd9-ad0b-3d24a8eef5a0}]

    @="CLSID_ItemsViewAdapter"

    [HKEY_CURRENT_USER\Software\Classes\CLSID{2aa9162e-c906-4dd9-ad0b-3d24a8eef5a0}\InProcServer32]

    "ThreadingModel"="Apartment"

    @="C:\Windows\System32\Windows.UI.FileExplorer.dll_"

    [HKEY_CURRENT_USER\Software\Classes\CLSID{6480100b-5a83-4d1e-9f69-8ae5a88e9a33}]

    @="File Explorer Xaml Island View Adapter"

    [HKEY_CURRENT_USER\Software\Classes\CLSID{6480100b-5a83-4d1e-9f69-8ae5a88e9a33}\InProcServer32]

    @="C:\Windows\System32\Windows.UI.FileExplorer.dll_"

    "ThreadingModel"="Apartment"

    Re-enable Win11 Explorer

    DELETE HKEY_CURRENT_USER\Software\Classes\CLSID{2aa9162e-c906-4dd9-ad0b-3d24a8eef5a0}

    DELETE HKEY_CURRENT_USER\Software\Classes\CLSID{6480100b-5a83-4d1e-9f69-8ae5a88e9a33}

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  5. Anonymous
    2024-07-11T07:20:30+00:00
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