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File Explorer Navigation buttons do not work on Azure Virtual Desktop unless Session is minimised and maximised. + right Click not working in Explorer

Anonymous
2024-01-31T12:31:52+00:00

Our client using Azure Virtual desktop with 3 servers. There is running the Windows 11 version of remote desktop session hosts.
Users started reporting that they are not able to click on the arrow back, forward or up in File Explorer suddenly.
Those buttons are not greyed out at that time, simple it does not show the click animation, action or tooltip on hover.
Also Right click does not work inside the Explorer window.

I have run sfc and dism file repair on all those servers but it did not fix it.

I do not see any useful event logs.

This happens random, probably all users at same time, but I was not able to reproduce it.
It does not appear to be limited to one Remote Session Host.

Users are using the Remote Desktop app with orange icon, downloaded from the microsoft website where they need to subscribe to RDP session with email.
This is installed per user.
I just checked some users did not have updated the app, but some did have up to date. I have now updated all to newest version.

When the Remote session is minimised then maximised buttons start working as they should.

Any Advice?

Windows Server Remote and virtual desktops Configure Azure Virtual Desktop

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  1. Anonymous
    2024-02-02T01:31:14+00:00

    Hello   Michal Barinka1,

    Thank you for posting in Microsoft Community forum.

    From the description above, I understand your question is related to Azure Virtual desktop.

    Since there are no engineers dedicated to Azure Virtual desktop in this forum. in order to be able to get a quick and effective handling of your issue, I recommend that you repost your question in the Q&A forum, where there will be a dedicated engineer to give you a professional and effective reply.

    Here is the link for Q&A forum.

    Questions - Microsoft Q&A

    Click the "Ask a Question" button in the upper right corner to post your question and select "Azure Virtual desktop" tag and any other tags related to your productions.

    I hope the information above is helpful.

    If you have any question or concern, please feel free to let us know.

    Best Regards,

    Haijian Shan

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  2. Anonymous
    2024-02-14T13:06:09+00:00

    Sounds like a problem in Remote Desktop app, did an update fixed the issue?

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  3. Anonymous
    2024-02-14T16:40:44+00:00

    unfortunately no, update did not help, and it seems like hapening on windows built in RDP as well.
    I got ticket open with Microsoft, but they do now know what causing this. RE: Issue with File Explorer on ... - TrackingID#2402010050001148
    And I cannot even reproduce it, but it is still the issue.

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  4. Anonymous
    2024-02-19T07:52:19+00:00

    hi Michal Barinka1，

    Generally looking for the root cause requires log scraping when the problem is reproduced, I hope you can fix it as soon as possible, good luck.

    Best Regards,

    Haijian Shan

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  5. Anonymous
    2024-04-02T14:32:13+00:00

    unfortunately no, update did not help, and it seems like hapening on windows built in RDP as well.
    I got ticket open with Microsoft, but they do now know what causing this. RE: Issue with File Explorer on ... - TrackingID#2402010050001148
    And I cannot even reproduce it, but it is still the issue.

    Hi, we have the same issue here, random users, random times
    have you figured it out? is there a fix? thank you!

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