Process Explorer Virus Total functionality not working

testStar111 16 Reputation points
2020-12-18T19:36:55.893+00:00

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To whom it may concern:

The Process Explorer "Virus Total" column functionality is not working correctly. Most of the processes are displaying "Unknown" even after clicking the check menu item 'Options -> VirusTotal.com -> Submit Unknown Executables'.

I have uninstalled and reinstalled Process Explorer with no success. Multiple antivirus scans from several different providers have come back negative.

What is causing this issue and when will it be resolved?

Please see the attached screenshots as well.

Sysinternals
Sysinternals
Advanced system utilities to manage, troubleshoot, and diagnose Windows and Linux systems and applications.
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  1. eduardo fabricio 0 Reputation points
    2023-03-27T00:33:51.43+00:00

    For some reason the problem resolved itself for me too.

    I believe it may be the limited requests for hash analysis that virustotal imposes and I ended up being blocked from using it.

    That's what it says in their post. I don't know if this is the case, if anyone knows please let me know.

    The 4 requests/minute limitation of the Public API is too low for me, how can I have access to a higher quota? – VirusTotal

    other methods you can do.

    1. runs as admin
    2. download a new version of the program
    3. check if can acesse the site o virustotal.com if not the problem can be your dns. https://support.microsoft.com/en-us/topic/how-to-reset-the-hosts-file-back-to-the-default-c2a43f9d-e176-c6f3-e4ef-3500277a6dae

  2. Martha Patricia Gómez Hernández 11 Reputation points
    2025-04-24T16:05:47.1366667+00:00

    AMD Ryzen 9 platform now, Windows 11 Pro. If you experience an error message indicating Autoruns is unable to connect or produce information from VirusTotal, you can fix it by yourself deleting from the Registry all the entries related to VirusTotal and Autoruns, and restarting the computer. I also deleted any other remaining information stored in the C:\ drive, like prefetch information, just in case. The next time you run Autoruns, and you request the VirusTotal scan column, you will be asked to read and accept the legal agreement. Apparently, those measures are enough to make Windows forget it had a problem with VirusTotal "or Vis versa."

    Remark: I can only run Autoruns ONCE A DAY by computer ... otherwise, I get an error message anyways.

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