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Use the Surface Hub Recovery Tool for Surface Hub v1

  • Article
  • Applies to: Surface Hub

Important

Support for Surface Hub 2S devices running Windows 10 Team edition ends on October 14, 2025. To avoid service disruption, we recommend using the seamless software migration option to move to Microsoft Teams Rooms on Windows at any time before the end of support.

Unlike the standard versions of Windows 10, there's no extended support option for Windows 10 Team edition when support ends.

The Microsoft Surface Hub Recovery Tool helps you reimage your Surface Hub Solid State Drive (SSD) from a separate PC without replacing the SSD or calling support. Use this tool for any of the following scenarios:

  • You're unable to use local reset option.
  • You need to reimage an SSD that has an older version of the operating system.
  • You no longer have access to the Administrator password.
  • You're encountering boot errors that prevent restarting Surface Hub.

Note

The tool won't fix physically damaged SSDs.

To reimage the Surface Hub SSD using the Recovery Tool, you need to remove the SSD from the Surface Hub and connect the drive to the USB-to-SATA cable. Next, connect the cable to the desktop PC on which the Recovery Tool is installed. For more information on how to remove the existing drive from your Surface Hub, see Surface Hub SSD replacement.

Important

Don't let the device go to sleep or interrupt the download of the image file.

If the tool is unsuccessful in reimaging your drive, contact Surface Hub Support.

Prerequisites

Mandatory

  • Host PC running 64-bit version of Windows 10, version 1607 or later.
  • An Internet connection
  • An available USB 2.0 or later port
  • USB-to-SATA cable
  • 10 GB of free disk space on the host computer
  • SSDs shipped with Surface Hub or an SSD provided by Support as a replacement. SSDs not supplied by Microsoft aren't supported.
  • High-speed Internet connection
  • Open USB 3.0 port
  • USB 3.0 or later USB-to-SATA cable
  • The imaging tool was tested with the following make and model of cables:
    • Startech USB312SAT3CB
    • Rosewill RCUC16001
    • Ugreen 20231

Download Surface Hub Recovery Tool

The Surface Hub Recovery Tool is available for download from Surface Hub Tools for IT under the filename SurfaceHub_Recovery_v2.7.139.0.msi.

To start the download, select Download, choose SurfaceHub_Recovery_v2.7.139.0.msi from the list, and select Next. From the pop-up, choose one of the following options:

  • Select Run to start the installation immediately.
  • Select Save to copy the download to your computer for later installation.

Install Surface Hub Recovery Tool on the host PC.

Run Surface Hub Recovery Tool

  1. On the host PC, select the Start button, scroll through the alphabetical list on the left, and select the recovery tool shortcut.

    Screenshot of Microsoft Surface Hub Recovery Tool shortcut.

  2. Select Start.

    Screenshot of Recovery Tool Start button.

  3. In the Guidance window, select Next.

    Screenshot of Don't let your machine go to sleep guidance.

  4. In the Select image window, select either 20H2 or its successor 22H2, select Continue, and then select Download image.

    Screenshot of Recovery Tool Select image. Screenshot showing image download.

  5. Download time depends on Internet speed. On an average corporate connection, it can take up to an hour to download the 8 GB image.

    Screenshot showing progress of image download.

  6. After the download completes, the tool will prompt you to connect an SSD. If it can't detect the drive, the issue is often due to the cable not reporting the SSD name to Windows. The imaging tool requires the drive to appear as "LITEON L CH-128V2S USB Device" to proceed. For more information on how to remove the existing drive from your Surface Hub, see Surface Hub SSD replacement.

    Screenshot of Connect SSD.

  7. When the drive is recognized, select Start to begin the reimaging process. On the warning that all data on the drive will be erased, select OK.

Before the system image is applied, the SSD is repartitioned and formatted. Copying system binaries typically takes about 30 minutes, but may take longer depending on USB bus speed, cable quality, or installed antivirus software.

Troubleshooting and common problems

Issue Notes
The tool fails to image the SSD Make sure you're using a factory-supplied SSD and one of the tested cables.
The reimaging process appears halted/frozen It's safe to close and restart the Surface Hub Recovery Tool with no ill effect to the SSD.
The drive isn’t recognized by the tool Verify that the Surface Hub SSD is enumerated as a Lite-On drive, "LITEON L CH-128V2S USB Device". If the drive is recognized as another named device, your current cable isn’t compatible. Try another cable or one of the tested cables listed on this page.
Error: -2147024809 Open Disk Manager and remove the partitions on the Surface Hub drive. Disconnect and reconnect the drive to the host machine. Restart the imaging tool again.

If the tool is unsuccessful in reimaging your drive, contact Surface Hub Support.

Version history

Version v2.7.139.0

This version of Surface Hub Recovery Tool adds support for Windows 10 Team 2022 Update (22H2).

Version v2.0.139.0

Important

This version is no longer functional. Download the current version.