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SharePoint Online troubleshooting

This library of articles provides guidance to troubleshoot and fix errors that you may experience when using SharePoint Online. For a complete list of articles, browse the navigation pane on the left, or use the search box above the pane to filter by keywords and find help with a specific issue.

Administration

How-To Guide

  • Errors when you use SharePoint Online or OneDrive
  • Unable to access SharePoint Online
  • Profile picture not shown in SharePoint Online
  • Use diagnostics to troubleshoot issues in SharePoint Online and OneDrive

Sharing and permissions

How-To Guide

  • Error when accepting an online invitation with another account
  • "Your organization policies do not allow you to share with these users" error
  • Sharing options are greyed out

Lists and libraries

How-To Guide

  • Number of items exceeds the list view threshold
  • Issues when using "View in File Explorer"
  • Troubleshoot mapped network drives

Sites

How-To Guide

  • An invalid policy blocks site deletion
  • SharePoint or OneDrive read-only error messages

Security

How-To Guide

  • There is a problem with your account when opening documents
  • Handling ransomware in SharePoint Online

Search

How-To Guide

  • Classic site collection search usage reports
  • Search results are missing
  • Search results aren't returned
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Your Privacy Choices
  • Previous Versions
  • Blog
  • Contribute
  • Privacy
  • Terms of Use
  • Trademarks
  • © Microsoft 2025