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Support Contact

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Privileges

  • Create a request for support from Microsoft
  • Open and manage support requests that you own
  • Manage your support Access ID and password online for support request management

Role Onboarding

Register

  1. Click the registration link in your Services Hub Welcome email.

  2. On the sign-in page, enter your work email account credentials.

  3. Complete your profile and explore the Services Hub documentation.

Validate Support Contact Access

  1. In Services Hub, click the "Management" tab, then click "Manage Users."

  2. Scroll down to the user's name and confirm the "Support contact" button is on or under "View," select "Support contacts" to see a list of Support contacts.

Open a Support Request

  1. In Services Hub, select the "Support" tab then click "Contact support."

  2. Select "Open a support request".

View Support Requests

  1. In Services Hub, select "Support" and then select "Support requests."

  2. In the dashboard view, you will see your support trends by count, product, and summary.

Things to Know

  • You are able to only see the support request details of requests you have opened or own.
  • To enter support requests for Azure, Office 365, and Dynamics, you will be redirected to the respective product support website.
  • To view support request details for Azure, Office 365, and Dynamics, navigate to the respective product support website.
  • Only the Services Admin or Microsoft representative are able to enable or disable a user's privilege to be a Support contact.
  • To open and view support requests your Services Hub account email must match the email already on record in Microsoft support systems.
  • The Contact Microsoft Support link will redirect you to: https://support.microsoft.com/premier.
  • You will be required to verify your account the first time you sign in including your Access ID and password.
  • You are able to reset your own password online for your Access ID if you are a support contact.
  • For assistance with Services Hub, sign in to Services Hub using your registered email address. From the Operations Menu, select Help, then Contact us. Complete the Contact Services Hub Team form and click Submit. Upon successful submission, a case will be created, and you will receive an automated notification with case information.