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Classes
| Class | Description |
|---|---|
| AgentAndSessionData | Represents the structure to maintain the agent and the session data. |
| CustomerEntity | Represents the customer entity. |
| DynamicApplicationItem | Represents a dynamic application item. |
| GlobalInterfaces | Represents hosted controls and interfaces that are part of the global session. |
| NonHostedApplicationItem | Represents a non-hosted application. |
| NonHostedApplications | Represents the non-hosted applications data array. |
| SearchResultEventArgs | Represents the event arguments for the search result event. |
| SessionLimitExceededException | Represents the exception that is thrown when there is an attempt to start a session when the maximum limit is reached. |
| WorkflowData | Represents the workflow data. |
| WorkflowEventArgs | Represents the event arguments for workflow event. |
| WorkflowStep | Represents a workflow step. |
| WorkflowStepCollection | Represents the workflow step collection. |
Interfaces
| Interface | Description |
|---|---|
| IContextManager | Represents a hosted control that will provide context management functions. |
| ICurrentSessionViewer | Represents a hosted control that implements the features necessary for providing session view features to desktop. |
| ICustomer | Represents the baseline customer interface. |
| ICustomerSearch | Represents the features necessary for providing search features to desktop. |
| IDesktopUserActions | Represents methods that a user control can invoke against the desktop. |
| IDesktopUserActionsConsumer | Represents a hosted control that will accept a pointer to the IDesktopUserActionsConsumer interface. |
| IDynamicAppViewManager | Represents a hosted control that renders information about dynamic applications. |
| INonHostedAppManager | Represents a hosted control that accepts information about non hosted applications. |
| ISessionExplorer | Describes a Hosted control that will act as a Session Explorer. Used to allow SessionExplorer hosted control interact with the Agent Desktop more directly. |
| IWorkflow | Represents the interface definition for IWorkflow. |
| IWorkflowManager | Represents the workflow manager interface. |
Delegates
| Delegate | Description |
|---|---|
| SessionExplorerEventHandler | Represents the event handler for session explorer event. |
| WorkflowEventHandler | Represents delegate for the workflow events |
Enumerations
| Enumeration | Description |
|---|---|
| WorkflowStatus | Represents the workflow status. service |
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