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Some basic troubleshooting can help you resolve a problem before you have to open a support ticket. This article provides guidance, tips, and resources for troubleshooting your Power Platform solutions. If your issue isn't covered, be sure to collect all the information you can before you submit a ticket. Learn more in Help us help you - general questions for Power Platform and Dynamics 365.
General troubleshooting
Find technical content to help you troubleshoot AI Builder, Dataverse, and Power Platform products at Microsoft Power Platform troubleshooting.
Storage (out of capacity)
Make sure that you understand how capacity works. Learn more in Dataverse capacity-based storage details.
Check your storage consumption in the Power Platform admin center. The Summary tab on the Capacity page shows how much storage capacity your organization is using and where. Learn more in Capacity page details.
If your capacity shows as 0% in the Storage capacity usage section of the summary, it means that you don't have a valid Dataverse subscription. Ask your Microsoft reseller or billing team for details.
If your consumption is close to 100%, check for where you might be able to delete data or resources you no longer need. Learn more in Free up storage space.
You can also use a Tabular Data Stream endpoint to emulate a SQL data connection to check the number of records in a table. Learn more in Use SQL to query data.
If you can't create, copy, or restore environments, check your storage consumption. If you're out of storage, you can't perform these environment operations.
Developer environments, Microsoft Dataverse for Teams environments (2 GB), support instances that Microsoft Support creates as part of troubleshooting, and default environments (3 GB) don't consume storage. Learn more in Power Platform environments overview.
Licensing
Make sure that you understand how the licensing model works and what your licenses entitle you to:
Be aware of the default storage granted by subscription and the amount of storage granted for full licenses. Default storage isn't cumulative for Dynamics 365 or Power Platform licenses.
The Dynamics 365 Team Members license is a named user subscription that gives business users lightweight access to basic functionality of any Dynamics 365 apps. As an organization adopts more Dynamics 365 apps, any user who was previously licensed with a Dynamics 365 Team Members subscription is licensed to access the new apps as well. Learn more in Dynamics 365 Team Members license.
User access
Sometimes, users aren't automatically added to an environment and might need to be synchronized on demand. Learn more in Troubleshoot unaccounted user issues.
Run user diagnostics to identify issues related to licenses, roles, security groups, and nested security groups. Learn more in Troubleshoot user access issues for different environments.
Make sure that the user is of the proper type and has the proper access rights to the environment or solution. Learn more in Create users.
Check for any conditional access policies that might be causing issues. For example, if you have a conditional access policy that blocks access to the environment based on location, users might not be able to access the environment. Learn more in Block access by location with Microsoft Entra Conditional Access.
Keep in mind the limitations on guest user access. Learn more in Invite users with Microsoft Entra B2B collaboration - known limitations.
Life cycle operations (create, copy, restore, and delete environments)
You can restore a production environment to a sandbox environment only.
Backups of production environments are retained for 28 days, and sandbox backups are retained for seven days. You can't extend the retention period, including by on-demand backup. Learn more in Back up and restore environments.
You can copy a managed environment to a managed environment only. Learn more in Managed Environments overview.
You can restore a deleted environment within seven days. Learn more in Recover environment.
Default environments limit the operations you can perform. Any operation needs Microsoft Support help. Learn more in Manage the default environment.
Life cycle operations persist for 48 hours before failing completely. The life cycle process passes through different steps, with each one managed by different teams.
A managed environment can be unmanaged using PowerShell commands to remove the Managed Environments property. Learn more in Disable Managed Environments using PowerShell.
Make sure that you understand the different types of environments. Learn more in Power Platform environments overview.
Migrate environments between tenants or regions
Learn more in the following articles:
- Power Platform environments overview. Tenant to Tenant self-server migration process is in preview release.
- Geo-to-geo migrations
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