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Incident Type (msdyn_incidenttype) table/entity reference (Microsoft Dynamics 365 Field Service)

Incident types define the various types of incidents (issues) that a customer could report, on which work orders are based.

Messages

The following table lists the messages for the Incident Type (msdyn_incidenttype) table. Messages represent operations that can be performed on the table. They may also be events.

Name
Is Event?
Web API Operation SDK for .NET
Assign
Event: True
PATCH /msdyn_incidenttypes(msdyn_incidenttypeid)
Update the ownerid property.
AssignRequest
Associate
Event: True
Associate records Associate records
BulkRetain
Event: True
BulkRetain Learn to use messages with the SDK for .NET
Create
Event: True
POST /msdyn_incidenttypes
See Create
Create records
CreateMultiple
Event: True
CreateMultiple CreateMultipleRequest
Delete
Event: True
DELETE /msdyn_incidenttypes(msdyn_incidenttypeid)
See Delete
Delete records
Disassociate
Event: True
Disassociate records Disassociate records
GrantAccess
Event: True
GrantAccess GrantAccessRequest
IsValidStateTransition
Event: False
IsValidStateTransition IsValidStateTransitionRequest
ModifyAccess
Event: True
ModifyAccess ModifyAccessRequest
PurgeRetainedContent
Event: True
PurgeRetainedContent Learn to use messages with the SDK for .NET
Restore
Event: True
Restore Learn to use messages with the SDK for .NET
Retain
Event: True
Retain Learn to use messages with the SDK for .NET
Retrieve
Event: True
GET /msdyn_incidenttypes(msdyn_incidenttypeid)
See Retrieve
Retrieve records
RetrieveMultiple
Event: True
GET /msdyn_incidenttypes
See Query data
Query data
RetrievePrincipalAccess
Event: True
RetrievePrincipalAccess RetrievePrincipalAccessRequest
RetrieveSharedPrincipalsAndAccess
Event: True
RetrieveSharedPrincipalsAndAccess RetrieveSharedPrincipalsAndAccessRequest
RevokeAccess
Event: True
RevokeAccess RevokeAccessRequest
RollbackRetain
Event: True
RollbackRetain Learn to use messages with the SDK for .NET
SetState
Event: True
PATCH /msdyn_incidenttypes(msdyn_incidenttypeid)
Update the statecode and statuscode properties.
SetStateRequest
Update
Event: True
PATCH /msdyn_incidenttypes(msdyn_incidenttypeid)
See Update
Update records
UpdateMultiple
Event: True
UpdateMultiple UpdateMultipleRequest
Upsert
Event: False
PATCH /msdyn_incidenttypes(msdyn_incidenttypeid)
See Upsert a table row
UpsertRequest
UpsertMultiple
Event: False
UpsertMultiple UpsertMultipleRequest
ValidateRetentionConfig
Event: True
ValidateRetentionConfig Learn to use messages with the SDK for .NET

Properties

The following table lists selected properties for the Incident Type (msdyn_incidenttype) table.

Property Value
DisplayName Incident Type
DisplayCollectionName Incident Types
SchemaName msdyn_incidenttype
CollectionSchemaName msdyn_incidenttypes
EntitySetName msdyn_incidenttypes
LogicalName msdyn_incidenttype
LogicalCollectionName msdyn_incidenttypes
PrimaryIdAttribute msdyn_incidenttypeid
PrimaryNameAttribute msdyn_name
TableType Standard
OwnershipType UserOwned

Writable columns/attributes

These columns/attributes return true for either IsValidForCreate or IsValidForUpdate (usually both). Listed by SchemaName.

ImportSequenceNumber

Property Value
Description Shows the sequence number of the import that created this record.
DisplayName Import Sequence Number
IsValidForForm False
IsValidForRead True
LogicalName importsequencenumber
RequiredLevel None
Type Integer
MaxValue 2147483647
MinValue -2147483648

msdyn_CopyIncidentItemstoAgreement

Property Value
Description
DisplayName Copy Incident Items to Agreement
IsValidForForm True
IsValidForRead True
LogicalName msdyn_copyincidentitemstoagreement
RequiredLevel None
Type Boolean
GlobalChoiceName msdyn_incidenttype_msdyn_copyincidentitemstoagreement
DefaultValue False
True Label Yes
False Label No

msdyn_DefaultWorkOrderType

Property Value
Description Unique identifier for Work Order Type associated with Incident Type.
DisplayName Default Work Order Type
IsValidForForm True
IsValidForRead True
LogicalName msdyn_defaultworkordertype
RequiredLevel None
Type Lookup
Targets msdyn_workordertype

msdyn_Description

Property Value
Description Incident Type description. This will be the default description shown on the work order
DisplayName Description
IsValidForForm True
IsValidForRead True
LogicalName msdyn_description
RequiredLevel None
Type Memo
Format Text
FormatName Text
ImeMode Auto
IsLocalizable False
MaxLength 8000

msdyn_EstimatedDuration

Property Value
Description
DisplayName Estimated Duration
IsValidForForm True
IsValidForRead True
LogicalName msdyn_estimatedduration
RequiredLevel None
Type Integer
MaxValue 2147483647
MinValue 0

msdyn_incidenttypeId

Property Value
Description Shows the entity instances.
DisplayName Incident Type
IsValidForForm False
IsValidForRead True
LogicalName msdyn_incidenttypeid
RequiredLevel SystemRequired
Type Uniqueidentifier

msdyn_LastCalculatedTime

Property Value
Description Shows date and time when the Suggested Duration value was updated.
DisplayName Last Calculated Time
IsValidForForm True
IsValidForRead True
LogicalName msdyn_lastcalculatedtime
RequiredLevel None
Type DateTime
CanChangeDateTimeBehavior True
DateTimeBehavior UserLocal
Format DateAndTime
ImeMode Auto
SourceTypeMask 0

msdyn_name

Property Value
Description Incident Type name
DisplayName Name
IsValidForForm True
IsValidForRead True
LogicalName msdyn_name
RequiredLevel ApplicationRequired
Type String
Format Text
FormatName Text
ImeMode Auto
IsLocalizable False
MaxLength 100

msdyn_ResolutionRequiredonWOCompletion

Property Value
Description
DisplayName Resolution Required on Work Order Completion
IsValidForForm True
IsValidForRead True
LogicalName msdyn_resolutionrequiredonwocompletion
RequiredLevel None
Type Boolean
GlobalChoiceName msdyn_incidenttype_msdyn_resolutionrequiredonwocompletion
DefaultValue False
True Label Yes
False Label No

msdyn_SuggestedDuration

Property Value
Description Suggested duration is average of actual duration of historical bookings with the same incident type
DisplayName Suggested Duration
IsValidForForm True
IsValidForRead True
LogicalName msdyn_suggestedduration
RequiredLevel None
Type Integer
MaxValue 2147483647
MinValue 0

msdyn_Trade

Property Value
Description Select the Trade that associated with the Incident Type.
DisplayName Trade
IsValidForForm True
IsValidForRead True
LogicalName msdyn_trade
RequiredLevel None
Type Lookup
Targets msdyn_trade

OverriddenCreatedOn

Property Value
Description Shows the date and time that the record was migrated.
DisplayName Record Created On
IsValidForForm False
IsValidForRead True
LogicalName overriddencreatedon
RequiredLevel None
Type DateTime
CanChangeDateTimeBehavior False
DateTimeBehavior UserLocal
Format DateOnly
ImeMode Inactive
SourceTypeMask 0

OwnerId

Property Value
Description Owner Id
DisplayName Owner
IsValidForForm True
IsValidForRead True
LogicalName ownerid
RequiredLevel SystemRequired
Type Owner
Targets systemuser, team

OwnerIdType

Property Value
Description Owner Id Type
DisplayName
IsValidForForm False
IsValidForRead True
LogicalName owneridtype
RequiredLevel SystemRequired
Type EntityName

statecode

Property Value
Description Status of the Incident Type
DisplayName Status
IsValidForForm True
IsValidForRead True
LogicalName statecode
RequiredLevel SystemRequired
Type State
DefaultFormValue
GlobalChoiceName msdyn_incidenttype_statecode

statecode Choices/Options

Value Details
0 Label: Active
DefaultStatus: 1
InvariantName: Active
1 Label: Inactive
DefaultStatus: 2
InvariantName: Inactive

statuscode

Property Value
Description Reason for the status of the Incident Type
DisplayName Status Reason
IsValidForForm True
IsValidForRead True
LogicalName statuscode
RequiredLevel None
Type Status
DefaultFormValue
GlobalChoiceName msdyn_incidenttype_statuscode

statuscode Choices/Options

Value Details
1 Label: Active
State:0
TransitionData: None
2 Label: Inactive
State:1
TransitionData: None

TimeZoneRuleVersionNumber

Property Value
Description For internal use only.
DisplayName Time Zone Rule Version Number
IsValidForForm False
IsValidForRead True
LogicalName timezoneruleversionnumber
RequiredLevel None
Type Integer
MaxValue 2147483647
MinValue -1

UTCConversionTimeZoneCode

Property Value
Description Shows the time zone code that was in use when the record was created.
DisplayName UTC Conversion Time Zone Code
IsValidForForm False
IsValidForRead True
LogicalName utcconversiontimezonecode
RequiredLevel None
Type Integer
MaxValue 2147483647
MinValue -1

Read-only columns/attributes

These columns/attributes return false for both IsValidForCreate and IsValidForUpdate. Listed by SchemaName.

CreatedBy

Property Value
Description Unique identifier of the user who created the record.
DisplayName Created By
IsValidForForm True
IsValidForRead True
LogicalName createdby
RequiredLevel None
Type Lookup
Targets systemuser

CreatedOn

Property Value
Description Shows the date and time when the record was created. The date and time are displayed in the time zone selected in Microsoft Dynamics 365 options.
DisplayName Created On
IsValidForForm True
IsValidForRead True
LogicalName createdon
RequiredLevel None
Type DateTime
CanChangeDateTimeBehavior False
DateTimeBehavior UserLocal
Format DateAndTime
ImeMode Inactive
SourceTypeMask 0

CreatedOnBehalfBy

Property Value
Description Shows who created the record on behalf of another user.
DisplayName Created By (Delegate)
IsValidForForm True
IsValidForRead True
LogicalName createdonbehalfby
RequiredLevel None
Type Lookup
Targets systemuser

ModifiedBy

Property Value
Description Unique identifier of the user who modified the record.
DisplayName Modified By
IsValidForForm True
IsValidForRead True
LogicalName modifiedby
RequiredLevel None
Type Lookup
Targets systemuser

ModifiedOn

Property Value
Description Shows the date and time when the record was last updated. The date and time are displayed in the time zone selected in Microsoft Dynamics 365 options.
DisplayName Modified On
IsValidForForm True
IsValidForRead True
LogicalName modifiedon
RequiredLevel None
Type DateTime
CanChangeDateTimeBehavior False
DateTimeBehavior UserLocal
Format DateAndTime
ImeMode Inactive
SourceTypeMask 0

ModifiedOnBehalfBy

Property Value
Description Shows who last updated the record on behalf of another user.
DisplayName Modified By (Delegate)
IsValidForForm True
IsValidForRead True
LogicalName modifiedonbehalfby
RequiredLevel None
Type Lookup
Targets systemuser

OwnerIdName

Property Value
Description Name of the owner
DisplayName
IsValidForForm False
IsValidForRead True
LogicalName owneridname
RequiredLevel SystemRequired
Type String
Format Text
FormatName Text
ImeMode Auto
IsLocalizable False
MaxLength 100

OwnerIdYomiName

Property Value
Description Yomi name of the owner
DisplayName
IsValidForForm False
IsValidForRead True
LogicalName owneridyominame
RequiredLevel SystemRequired
Type String
Format Text
FormatName Text
ImeMode Auto
IsLocalizable False
MaxLength 100

OwningBusinessUnit

Property Value
Description Unique identifier for the business unit that owns the record
DisplayName Owning Business Unit
IsValidForForm True
IsValidForRead True
LogicalName owningbusinessunit
RequiredLevel None
Type Lookup
Targets businessunit

OwningTeam

Property Value
Description Unique identifier for the team that owns the record.
DisplayName Owning Team
IsValidForForm False
IsValidForRead True
LogicalName owningteam
RequiredLevel None
Type Lookup
Targets team

OwningUser

Property Value
Description Unique identifier for the user that owns the record.
DisplayName Owning User
IsValidForForm False
IsValidForRead True
LogicalName owninguser
RequiredLevel None
Type Lookup
Targets systemuser

VersionNumber

Property Value
Description Version Number
DisplayName Version Number
IsValidForForm False
IsValidForRead True
LogicalName versionnumber
RequiredLevel None
Type BigInt
MaxValue 9223372036854775807
MinValue -9223372036854775808

Many-to-One relationships

These relationships are many-to-one. Listed by SchemaName.

msdyn_msdyn_trade_msdyn_incidenttype_Trade

One-To-Many Relationship: msdyn_trade msdyn_msdyn_trade_msdyn_incidenttype_Trade

Property Value
ReferencedEntity msdyn_trade
ReferencedAttribute msdyn_tradeid
ReferencingAttribute msdyn_trade
ReferencingEntityNavigationPropertyName msdyn_Trade
IsHierarchical
CascadeConfiguration Archive: NoCascade
Assign: NoCascade
Delete: Restrict
Merge: NoCascade
Reparent: NoCascade
RollupView: NoCascade
Share: NoCascade
Unshare: NoCascade

msdyn_msdyn_workordertype_msdyn_incidenttype_DefaultWorkOrderType

One-To-Many Relationship: msdyn_workordertype msdyn_msdyn_workordertype_msdyn_incidenttype_DefaultWorkOrderType

Property Value
ReferencedEntity msdyn_workordertype
ReferencedAttribute msdyn_workordertypeid
ReferencingAttribute msdyn_defaultworkordertype
ReferencingEntityNavigationPropertyName msdyn_defaultworkordertype
IsHierarchical
CascadeConfiguration Archive: NoCascade
Assign: NoCascade
Delete: RemoveLink
Merge: NoCascade
Reparent: NoCascade
RollupView: NoCascade
Share: NoCascade
Unshare: NoCascade

One-to-Many relationships

These relationships are one-to-many. Listed by SchemaName.

msdyn_incidenttype_msdyn_nottoexceed_incidenttype

Many-To-One Relationship: msdyn_nottoexceed msdyn_incidenttype_msdyn_nottoexceed_incidenttype

Property Value
ReferencingEntity msdyn_nottoexceed
ReferencingAttribute msdyn_incidenttype
ReferencedEntityNavigationPropertyName msdyn_incidenttype_msdyn_nottoexceed_incidenttype
IsCustomizable True
AssociatedMenuConfiguration AvailableOffline: True
Behavior: UseCollectionName
Group: Details
Label:
MenuId: null
Order: 10000
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

msdyn_msdyn_incidenttype_incident_IncidentType

Many-To-One Relationship: incident msdyn_msdyn_incidenttype_incident_IncidentType

Property Value
ReferencingEntity incident
ReferencingAttribute msdyn_incidenttype
ReferencedEntityNavigationPropertyName msdyn_msdyn_incidenttype_incident_IncidentType
IsCustomizable True
AssociatedMenuConfiguration AvailableOffline: True
Behavior: UseCollectionName
Group: Details
Label:
MenuId: null
Order: 10000
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

msdyn_msdyn_incidenttype_msdyn_actual_IncidentType

Many-To-One Relationship: msdyn_actual msdyn_msdyn_incidenttype_msdyn_actual_IncidentType

Property Value
ReferencingEntity msdyn_actual
ReferencingAttribute msdyn_incidenttype
ReferencedEntityNavigationPropertyName msdyn_msdyn_incidenttype_msdyn_actual_IncidentType
IsCustomizable True
AssociatedMenuConfiguration AvailableOffline: True
Behavior: UseCollectionName
Group: Details
Label:
MenuId: null
Order: 10000
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

msdyn_msdyn_incidenttype_msdyn_agreementbookingincident_IncidentType

Many-To-One Relationship: msdyn_agreementbookingincident msdyn_msdyn_incidenttype_msdyn_agreementbookingincident_IncidentType

Property Value
ReferencingEntity msdyn_agreementbookingincident
ReferencingAttribute msdyn_incidenttype
ReferencedEntityNavigationPropertyName msdyn_msdyn_incidenttype_msdyn_agreementbookingincident_IncidentType
IsCustomizable True
AssociatedMenuConfiguration AvailableOffline: True
Behavior: UseLabel
Group: Details
Label: Incident Type
MenuId: null
Order: 10000
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

msdyn_msdyn_incidenttype_msdyn_entitlementapplication_incidenttype

Many-To-One Relationship: msdyn_entitlementapplication msdyn_msdyn_incidenttype_msdyn_entitlementapplication_incidenttype

Property Value
ReferencingEntity msdyn_entitlementapplication
ReferencingAttribute msdyn_incidenttype
ReferencedEntityNavigationPropertyName msdyn_msdyn_incidenttype_msdyn_entitlementapplication_incidenttype
IsCustomizable True
AssociatedMenuConfiguration AvailableOffline: True
Behavior: UseCollectionName
Group: Details
Label:
MenuId: null
Order: 10000
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

msdyn_msdyn_incidenttype_msdyn_incidenttypecharacteristic_IncidentType

Many-To-One Relationship: msdyn_incidenttypecharacteristic msdyn_msdyn_incidenttype_msdyn_incidenttypecharacteristic_IncidentType

Property Value
ReferencingEntity msdyn_incidenttypecharacteristic
ReferencingAttribute msdyn_incidenttype
ReferencedEntityNavigationPropertyName msdyn_msdyn_incidenttype_msdyn_incidenttypecharacteristic_IncidentType
IsCustomizable True
AssociatedMenuConfiguration AvailableOffline: True
Behavior: UseCollectionName
Group: Details
Label:
MenuId: null
Order: 10000
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

msdyn_msdyn_incidenttype_msdyn_incidenttypeproduct_IncidentType

Many-To-One Relationship: msdyn_incidenttypeproduct msdyn_msdyn_incidenttype_msdyn_incidenttypeproduct_IncidentType

Property Value
ReferencingEntity msdyn_incidenttypeproduct
ReferencingAttribute msdyn_incidenttype
ReferencedEntityNavigationPropertyName msdyn_msdyn_incidenttype_msdyn_incidenttypeproduct_IncidentType
IsCustomizable True
AssociatedMenuConfiguration AvailableOffline: True
Behavior: UseCollectionName
Group: Details
Label:
MenuId: null
Order: 10000
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

msdyn_msdyn_incidenttype_msdyn_incidenttyperesolution_IncidentType

Many-To-One Relationship: msdyn_incidenttyperesolution msdyn_msdyn_incidenttype_msdyn_incidenttyperesolution_IncidentType

Property Value
ReferencingEntity msdyn_incidenttyperesolution
ReferencingAttribute msdyn_incidenttype
ReferencedEntityNavigationPropertyName msdyn_msdyn_incidenttype_msdyn_incidenttyperesolution_IncidentType
IsCustomizable False
AssociatedMenuConfiguration AvailableOffline: True
Behavior: UseCollectionName
Group: Details
Label:
MenuId: null
Order: 10000
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

msdyn_msdyn_incidenttype_msdyn_incidenttypeservice_IncidentType

Many-To-One Relationship: msdyn_incidenttypeservice msdyn_msdyn_incidenttype_msdyn_incidenttypeservice_IncidentType

Property Value
ReferencingEntity msdyn_incidenttypeservice
ReferencingAttribute msdyn_incidenttype
ReferencedEntityNavigationPropertyName msdyn_msdyn_incidenttype_msdyn_incidenttypeservice_IncidentType
IsCustomizable True
AssociatedMenuConfiguration AvailableOffline: True
Behavior: UseCollectionName
Group: Details
Label:
MenuId: null
Order: 10000
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

msdyn_msdyn_incidenttype_msdyn_incidenttypeservicetask_IncidentType

Many-To-One Relationship: msdyn_incidenttypeservicetask msdyn_msdyn_incidenttype_msdyn_incidenttypeservicetask_IncidentType

Property Value
ReferencingEntity msdyn_incidenttypeservicetask
ReferencingAttribute msdyn_incidenttype
ReferencedEntityNavigationPropertyName msdyn_msdyn_incidenttype_msdyn_incidenttypeservicetask_IncidentType
IsCustomizable True
AssociatedMenuConfiguration AvailableOffline: True
Behavior: UseLabel
Group: Details
Label: Service Tasks
MenuId: null
Order: 10000
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

msdyn_msdyn_incidenttype_msdyn_iotalert_IncidentType

Many-To-One Relationship: msdyn_iotalert msdyn_msdyn_incidenttype_msdyn_iotalert_IncidentType

Property Value
ReferencingEntity msdyn_iotalert
ReferencingAttribute msdyn_suggestedincidenttype
ReferencedEntityNavigationPropertyName msdyn_msdyn_incidenttype_msdyn_iotalert_IncidentType
IsCustomizable False
AssociatedMenuConfiguration AvailableOffline: True
Behavior: UseCollectionName
Group: Details
Label:
MenuId: null
Order: 10000
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

msdyn_msdyn_incidenttype_msdyn_workorder_PrimaryIncidentType

Many-To-One Relationship: msdyn_workorder msdyn_msdyn_incidenttype_msdyn_workorder_PrimaryIncidentType

Property Value
ReferencingEntity msdyn_workorder
ReferencingAttribute msdyn_primaryincidenttype
ReferencedEntityNavigationPropertyName msdyn_msdyn_incidenttype_msdyn_workorder_PrimaryIncidentType
IsCustomizable True
AssociatedMenuConfiguration AvailableOffline: True
Behavior: UseCollectionName
Group: Details
Label:
MenuId: null
Order: 10000
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

msdyn_msdyn_incidenttype_msdyn_workorderincident_IncidentType

Many-To-One Relationship: msdyn_workorderincident msdyn_msdyn_incidenttype_msdyn_workorderincident_IncidentType

Property Value
ReferencingEntity msdyn_workorderincident
ReferencingAttribute msdyn_incidenttype
ReferencedEntityNavigationPropertyName msdyn_msdyn_incidenttype_msdyn_workorderincident_IncidentType
IsCustomizable True
AssociatedMenuConfiguration AvailableOffline: True
Behavior: UseCollectionName
Group: Details
Label:
MenuId: null
Order: 10000
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

Many-to-Many relationships

These relationships are many-to-many. Listed by SchemaName.

msdyn_msdyn_incidenttype_knowledgearticle

See knowledgearticle msdyn_msdyn_incidenttype_knowledgearticle Many-To-Many Relationship

Property Value
IntersectEntityName msdyn_msdyn_incidenttype_knowledgearticle
IsCustomizable True
SchemaName msdyn_msdyn_incidenttype_knowledgearticle
IntersectAttribute msdyn_incidenttypeid
NavigationPropertyName ``
AssociatedMenuConfiguration AvailableOffline: True
Behavior: UseCollectionName
Group: Details
Label:
MenuId: null
Order: 10000
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

See also

Dataverse table/entity reference
Dataverse Web API Reference