Can't access VM. Azure had me reset NIC but that process failed. How do I get help?

Dear Rock

Here is the answer. Could you please help me to share which method you use to connect your VM is that RDP or SSH ?:

1. Use Azure Serial Console (If Enabled)

The Azure Serial Console gives you direct access to the VM for troubleshooting.

Go to the Azure Portal

Navigate to your VM > Support + Troubleshooting > Serial Console

If the OS boots but the NIC fails, you can use command-line tools to check or manually reset network settings.

2. Reset the NIC via Azure Portal

Sometimes the process fails due to a transient issue or incorrect selection.

Navigate to your VM

Under Networking, find the NIC

Detach and reattach the NIC, or create a new one and attach that instead

Make sure your NSGs (Network Security Groups) and Routing Tables are correctly configured

• If you're using static IPs, verify the subnet and IP settings 1. Use Azure Serial Console (If Enabled) The Azure Serial Console gives you direct access to the VM for troubleshooting.
  • Go to the Azure Portal
  • Navigate to your VM > Support + Troubleshooting > Serial Console
  • If the OS boots but the NIC fails, you can use command-line tools to check or manually reset network settings.
  2. Reset the NIC via Azure Portal Sometimes the process fails due to a transient issue or incorrect selection.
  • Navigate to your VM
  • Under Networking, find the NIC
  • Detach and reattach the NIC, or create a new one and attach that instead
  • Make sure your NSGs (Network Security Groups) and Routing Tables are correctly configured
  • If you're using static IPs, verify the subnet and IP settings