Looks like you do not have access to the Copilot. Contact your administrator to get access to Copilot

Question

Looks like you do not have access to the Copilot. Contact your administrator to get access to Copilot

David Mickelson 45

Hi all,

We are having a growing issue where our users are suddenly being blocked from accessing our enterprise CoPilot. We have E3 licensing for the entire firm.

These are users who previously had copilot access but now are unable to see any Copilot UI.

Microsoft Copilot is not working. Error message:

"Looks like you do not have access to the Copilot. Contact your administrator to get access to Copilot."

French, Jeff 25 Reputation points

2025-05-09T13:57:31.7+00:00

We are having this same issue. Multiple users per day with this problem, both licensed and unlicensed users.
Gaude, Nathan 25 Reputation points

2025-05-09T13:59:53.8466667+00:00

We have E5 and are having the same issue with a growing number of users every day. We have been trouble shooting for a few days and removing their Microsoft license for 30 minutes did not work for everyone. Microsoft needs to address the issue with Copilot Chat as it is disappearing from users' computers on a daily basis. All users are correctly licensed. We've cleared caches and cookies, and all the other forum suggestions. Seems to be a Microsoft issue as nothing we are doing is able to fix the issue.
James Hopkins 15 Reputation points

2025-05-09T14:40:57.6366667+00:00

Same issue for us, all users licenced with E3 and were able to access Copilot via URLs listed here under Work or education https://learn.microsoft.com/en-us/copilot/manage#how-to-ensure-users-access--chat Stopped working recently for us. Nothing logged in 365 portal, case opened with Microsoft a few days ago yet to hear back. Also tried removing licences for 30 mins+ and adding back, does not work for us. Does still work using sidebar in Edge, but not in a webpage.

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French, Jeff 25 Reputation points

2025-05-09T13:57:31.7+00:00

We are having this same issue. Multiple users per day with this problem, both licensed and unlicensed users.
Gaude, Nathan 25 Reputation points

2025-05-09T13:59:53.8466667+00:00

We have E5 and are having the same issue with a growing number of users every day. We have been trouble shooting for a few days and removing their Microsoft license for 30 minutes did not work for everyone. Microsoft needs to address the issue with Copilot Chat as it is disappearing from users' computers on a daily basis. All users are correctly licensed. We've cleared caches and cookies, and all the other forum suggestions. Seems to be a Microsoft issue as nothing we are doing is able to fix the issue.
James Hopkins 15 Reputation points

2025-05-09T14:40:57.6366667+00:00

Same issue for us, all users licenced with E3 and were able to access Copilot via URLs listed here under Work or education https://learn.microsoft.com/en-us/copilot/manage#how-to-ensure-users-access--chat Stopped working recently for us. Nothing logged in 365 portal, case opened with Microsoft a few days ago yet to hear back. Also tried removing licences for 30 mins+ and adding back, does not work for us. Does still work using sidebar in Edge, but not in a webpage.

Answer 1

Berryman, Andrew 80

After speaking with a Microsoft representative who knew exactly the settings to change, I have updated the below settings. We'll see if it fixes it.

Microsoft 365 Apps Admin Center

https://config.office.com/

These are new settings for Copilot that weren’t available previously.

Customization > Policy Management > ‘Policies for all users’
Policies > Search for ‘Copilot’
Edit ‘Allow web search in Copilot’
1. Configuration setting > Change from ‘Not Configured’ to ‘Enabled’
  1. Additional setting > Set to ‘Enabled in Microsoft 365 Copilot and Microsoft 365 Copilot Chat’

Microsoft 365 Admin Center

https://admin.cloud.microsoft/

Settings > Integrated apps
Available apps > Copilot
Users
Select ‘All users in the organization can install’
1. We were set for ‘Specific users/groups can install’ to restrict access to Copilot during the testing phase.

French, Jeff 25 Reputation points

2025-05-09T20:13:33.6366667+00:00

This seems to be the fix for us! Thank you for sharing.
Gaude, Nathan 25 Reputation points

2025-05-09T20:16:48.4133333+00:00

Thanks! Looks like a winner.

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Looks like you do not have access to the Copilot. Contact your administrator to get access to Copilot

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