Azure AI Speech
An Azure service that integrates speech processing into apps and services.
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Avatar video synthesis failed: Internal server error. websocket error code: 1011
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(57.599999999999994, 53%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAL%3C/text%3E%3C/svg%3E)
angelo lapus
0
Reputation points
I have error on implementing avatar to my angular application
Avatar video synthesis failed: Internal server error. websocket error code: 1011
as per checking the region should be supported and sdk key should correct which im certain that im using the right one. It's also under starndard s0. Tried to use my personal internet instead of office internet but im still facing the issue.
Azure AI Speech
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 88%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESA%3C/text%3E%3C/svg%3E)
Saideep Anchuri 6,885 Reputation points Microsoft External Staff Moderator2025-05-08T03:52:57.3533333+00:00 Hi angelo lapus
The error message "Internal server error. websocket error code: 1011" typically indicates that there is an issue on the server side while trying to establish a WebSocket connection.
Here are some steps:
- Ensure that the Azure service you are trying to connect to is operational. Sometimes, server-side issues can cause such errors.
- ensure that there are no firewall or network restrictions that might be blocking WebSocket connections
- ensure that you are using the latest version of the Speech SDK for JavaScript, as updates
- Some users have faced issues due to incorrect ICE server values. Ensuring that your TURN server is active and properly configured
- Consider enabling debugging or logging in your Angular application to get more detailed information about the error. This can help pinpoint the exact issue causing the internal server error.
- Since you mentioned that you are using the "standard s0" tier. Ensure that this tier provides the necessary capabilities for avatar video synthesis. If needed, consider upgrading to a higher tier that supports the features you require.
- Double-check that the region you are using is supported for avatar video synthesis and that the SDK key you are using is correct. Make sure you are using the appropriate endpoints and keys for the service.
Kindly refer below link: real-time-synthesis-avatar
Thank You.
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Saideep Anchuri 6,885 Reputation points Microsoft External Staff Moderator
2025-05-09T03:41:56.64+00:00 -
Saideep Anchuri 6,885 Reputation points Microsoft External Staff Moderator
2025-05-12T00:39:45.5+00:00 Hi angelo lapus
We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet.
Thank You.
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