Problem with syncing my phone with Outlook 365

Question

Problem with syncing my phone with Outlook 365

Tim Ehrhardt 0

I am not sure if I have the right tags on this.

For a couple of months my Samsung Galaxy Android will not sync correctly with my Outlook 365. Did something change with the server settings?

Thanks,

Tim

MIR MD NEWAZ MORSHED 0 Reputation points

2025-05-07T20:37:40.61+00:00
Hi Tim,For narrowing down the issue need your help to answer below questions:

Are you using Microsoft 365 business account or personal account (like outlook.com)?

Is there any multifactor authentication for your account?

Please explain briefly about your account details and app version.

Thank you!
Hien-L 3,520 Reputation points Microsoft External Staff Moderator

2025-05-12T02:46:26.8333333+00:00

Hi Tim Ehrhardt,

Just checking in to see if below information was helpful. If you have any further updates on this issue, please feel free to post back. If you think my reply is helpful to you, please remember to mark it as an answer. Warm thanks.

1 answer

Your answer

MIR MD NEWAZ MORSHED 0 Reputation points

2025-05-07T20:37:40.61+00:00

Hi Tim,For narrowing down the issue need your help to answer below questions:

Are you using Microsoft 365 business account or personal account (like outlook.com)?

Is there any multifactor authentication for your account?

Please explain briefly about your account details and app version.

Thank you!
Hien-L 3,520 Reputation points Microsoft External Staff Moderator

2025-05-12T02:46:26.8333333+00:00

Hi Tim Ehrhardt,

Just checking in to see if below information was helpful. If you have any further updates on this issue, please feel free to post back. If you think my reply is helpful to you, please remember to mark it as an answer. Warm thanks.

Answer 1

Hi Tim Ehrhardt,

Thank you for posting your question in the Microsoft Q&A forum.

As is mentioned by MIR MD NEWAZ MORSHED, would you please provide more information about your account type and issue phenomenon?

Also, here are some other suggestions for you:

Please check if your mailbox could sync successfully with Outlook for Android. You can check this article for detailed steps:

Set up email in the Outlook for Android app - Microsoft Support

Please also check and try to upgrade your native app or mobile device to the latest version, then remove the mailbox and re-configure again.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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Problem with syncing my phone with Outlook 365

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