This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(316.8, 13%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESW%3C/text%3E%3C/svg%3E)
Hello, I have been unable to connect and redeem my Azure credits on my account. After clicking the "Visit redemption site" button, I receive the message: "You're not eligible for the sponsorship benefit. This is a limited Azure benefit that’s only available by email invitation." However, I already have $5,000 in Azure credits.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 16%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERG%3C/text%3E%3C/svg%3E)
Hi Simon Warui,
Just following up to see if you had a chance to review my previous response. Please let me know if it was helpful, and don't hesitate to reach out if you have any further questions.
Hi Simon Warui,
If you're having trouble redeeming your Azure credits—even with a $5,000 balance—please ensure your account meets the eligibility criteria. Features like the "Engagement Score" are only available to accounts with $25,000 or more in credits.
To request additional credits, sign in to the Microsoft for Startups Founders Hub, go to the Home page, click "See all tasks," and complete the "Verify your domain" task. Make sure your business URL is valid, and the email matches your domain. Once verified, you can click "Unlock More Credits" to request an upgrade.
If your credits aren't appearing in the Azure portal or you're seeing errors like "This account does not have an active Sponsorship," confirm you're signed in with the correct Azure sponsorship account. Only account owners can access the Azure Sponsorship Portal. If you are still unable to see the updated balance, this could be due to a synchronization issue within the Founders Hub portal.
Please refer to the following doc, Azure Activation FAQs
If the issue persists, we recommend reaching out to Microsoft support for further assistance Submit Support Request.
Please reach out to us if you have any other queries.
If the information is helpful, please Accept Answer & Upvote so that it would be helpful to other community members.
Hi Simon Warui,
Just following up to see if you had a chance to review my previous response. Please let me know if it was helpful, and don't hesitate to reach out if you have any further questions. If your issues have been resolved, kindly accept the answer by clicking the Accept Answer and Upvote buttons on the post.
Thank you!