Excel Online cloud connector started giving errors

Marten de Roest 0 Reputation points
2025-05-05T06:36:42.94+00:00

Goodday,

Since Sunday night an Excel Online CloudConnector is constantly generating errors like below. Any ideas how to resolve this? The relevant Excel file / Table on SharePoint is still available and has no issues.

List rows present in a table Error Message: Cloud connector call failed with status code 'GatewayTimeout'. Additional Info: {"StatusCode":"504","Message":"","Body":{"error":{"code":504.0,"source":"[DELETED].12.common.europe002.azure-apihub.net","clientRequestId":"[DELETED]","message":"BadGateway","innerError":{"status":504.0,"message":"Request to Graph API has timed out.\r\nclientRequestId: [DELETED]","error":{"message":"Request to Graph API has timed out."},"source":"excelonline-ne.azconn-ne-003.p.azurewebsites.net"}}},"Headers":{"Pragma":"no-cache","Strict-Transport-Security":"max-age=31536000; includeSubDomains","x-ms-islandgateway":"GA00000FG","x-ms-ppapigateway":"GA00000FI","x-ms-gateway-clusters":"[DELETED]","x-ms-datasourceerror":"True","x-ms-request-id":"[DELETED]","x-ms-user-agent":"PowerAutomateCloud/2.52.00293.25009","X-Content-Type-Options":"nosniff","X-Frame-Options":"DENY","x-ms-environment-id":"[DELETED]","x-ms-tenant-id":"[DELETED]","x-ms-dlp-re":"-|-","x-ms-dlp-gu":"-|-","timing-allow-origin":"*","x-ms-apihub-cached-response":"false","x-ms-apihub-obo":"false","x-ms-dfl-actionpathlocation":"RequestHeader","x-ms-failure-cause":"Apim","x-ms-correlation-request-id":"[DELETED]","x-ms-correlation-id":"[DELETED]","x-ms-flow-mobile-ios-version":"1.3.0","x-ms-flow-routing-request-id":"WESTEUROPE:20250505T050749Z:[DELETED]","x-servicefabric":"NoRetry","x-ms-service-request-id":"[DELETED]","x-ms-activity-vector":"00.01.00","Server-Timing":"x-ms-igw-upstream-headers;dur=100606.7,x-ms-igw-req-overhead;dur=3.5","Cache-Control":"no-store, no-cache","Date":"Mon, 05 May 2025 05:07:48 GMT"}}

Microsoft Graph
Microsoft Graph
A Microsoft programmability model that exposes REST APIs and client libraries to access data on Microsoft 365 services.
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