Azure password apparently wrong, secondary email for Microsoft verification code no longer active = can't log into Azure account!

Cem R 0 Reputation points
2025-05-03T19:59:11.2133333+00:00

Hi all,

I have an absolutely infuriating problem with my Microsoft Azure account and I'm desperate for help.

Backstory - the Azure account was set up by a previous friend/freelancer who I'm no longer on talking terms with. I have a customer SQL database that said former friend hosted the back end on using Azure.

I am not a techy at all - all I can do via the Azure back-end portal is to add 'safe' IP addresses to grant myself access to the database front-end when my dynamic home IP address changes, or when I need to access my database when I'm away from home.

The only other thing I use Azure for is to download invoices for my accounts.

Up until recently my browser cookies were automatically filling in the login credentials to login to Azure, so when this suddenly changed and I was asked to populate those fields manually, apparently my password is wrong. When I then select the 'Forgotten password' option, the only contingency I'm offered is to have a verification code sent to the back-up email address - major problem straight away - said email address was a previous work email, which is now no longer active. And there is zero chance to get it back up and running.

And that's it - no other contingencies, I'm just stuck.

In the last 3 weeks I've had numerous , fruitless online chats with Microsoft Support, been called twice during my sleep (I'm UK-based and apparently Microsoft's support staff seem to forget that people can be based in different time zones), all of which has wound its way around to me being absolutely no closer to a resolution than when I first encountered this problem.

I've created a trial Azure account using my personal email address as Microsoft's Support ticket system insists on being signed into an account of some sort. Which is the main crux of my problem - I can't sign into my Azure account with the details pertaining to that account!

I am at my wit's end, and now discover that Microsoft want to charge me $29.99 per month for their support - I don't need ongoing support, I just need someone to show some basic competence and initiative, and help me gain access to my account by simply updated my secondary, back-up email.

Please help!!!!!

Azure SQL Database
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  1. Chiugo Okpala 1,195 Reputation points MVP
    2025-05-03T21:38:48.0833333+00:00

    @Cem R Welcome to the Microsoft Q&A community.

    That sounds incredibly frustrating, and I completely understand why you’re at your wit’s end. Having access locked away behind an outdated recovery email is an awful predicament, especially when your Azure account is still active and holding important data.

    Here are a few potential paths forward:

    1. Microsoft Account Recovery Form – Even though you don’t have access to the backup email, you may still be able to recover the account using Microsoft's account recovery form. You’ll need to provide as much information as possible about the account, such as previous passwords, associated billing details, and services tied to it.
    2. Azure Support Request (Without Paid Plan) – I know you've been struggling with Microsoft Support, but you might have better luck submitting an official request via the Azure support portal. Even if you're not on a paid support plan, Microsoft does provide account recovery assistance for free under certain circumstances. Try selecting technical support and look for options related to account access issues.
    3. Business Verification & Ownership Proof – Since your Azure account was originally set up by a freelancer, Microsoft may require some form of business verification or ownership proof before allowing a recovery option. If you have invoices, subscription details, or any account-associated documents, these could be helpful when contacting support.
    4. Alternative Microsoft Contacts – If chat support hasn’t been helpful, consider reaching out through other official channels, such as:
    5. Escalation via Microsoft Support Forums – If your direct support requests haven’t led to success, sometimes posting your situation in the Azure support community forums can push Microsoft to take action when moderators or other users suggest specific escalation steps. I get that you don’t need a subscription—just someone to help get this resolved efficiently. Try the recovery form first, then push Microsoft support for identity verification steps. I hope these helps. Let me know if you have any further questions or need additional assistance. Also if these answers your query, do click the "Upvote" and click "Accept the answer" of which might be beneficial to other community members reading this thread. User's image
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