Unable to Delete Emails from IMAP Accounts

Hi Astrid,

Based on your description, you are unable to delete emails in the IMAP mailbox, to better understand your issue, I need to confirm a few details:

• What detailed version of Outlook are you using?
• Did you encounter some error message?

Given this situation, you can try the following general solutions to see if they resolve the issue:

1. In the folder list, right-click the Deleted Items folder or the Trash folder, and then select Empty Folder. Restart Outlook and try again.
2. Try to delete these messages again by pressing the Shift+Delete keys.
3. Update or repair Office. Detailed steps can be found in Install Office updates (microsoft.com) and Repair an Office application (microsoft.com)
4. You can try creating a new profile for your IMAP account in Outlook: Control Panel > Mail > Show Profiles, Add a new profile.
5. Repair Outlook Data Files. Detailed steps can be found in Repair Outlook Data Files (.pst and .ost) (microsoft.com)
6. Open Outlook in safe mode and try again. To open Outlook in safe mode, right-click the Start button, and click Run. Type Outlook.exe /safe and click OK.

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