Azure Cloud Services
An Azure platform as a service offer that is used to deploy web and cloud applications.
752 questions
The user can not access Coudshell from admin.microsoft.com
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Shrikant Bhagwat
61
Reputation points
Unable to launch Cloud Shell - Asking me to create new subscription when I have one already
I am login to https://admin.microsoft.com by user account. Unable to launch Cloud Shell
We have 5 subscription. Cloud Shell is enabled in subscription .
Not how find subscription of user account when user login by admin.microsoft.com
Let us know
Azure Cloud Services
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Akshay kumar Mandha 2,915 Reputation points Microsoft External Staff2025-05-02T02:44:38.9933333+00:00 Hi Shrikant Bhagwat,
Based on your query,
The user needs to check their access to subscriptions in the Azure Portal to ensure they have the right permissions, like Owner, Contributor, or User Access Administrator. If they don’t have access, they’ll need someone with admin rights to grant them the correct role through Azure Role-Based Access Control (RBAC).
Please refer the below document for more information
https://learn.microsoft.com/en-us/azure/role-based-access-control/built-in-rolesAnd also confirm the logged into the correct tenant in Azure Portal sometimes, users might be in the wrong directory, which can prevent Cloud Shell from detecting the existing subscriptions.
Another key thing to check is whether Cloud Shell has a storage account set up. Cloud Shell requires an Azure Storage Account within the subscription to function properly, so they should verify that one exists or create one if needed.
Please refer below document for more information
Get started with Azure Cloud Shell using persistent storageBefore using Azure Cloud Shell, register the Microsoft.CloudShell resource provider in your subscription via Azure Portal > Subscriptions > Resource Providers. If it’s unregistered, click Register, and Cloud Shell should work fine as per below document
Get started with Azure Cloud ShellInstead of using Microsoft Admin Center, it’s best to try accessing Cloud Shell directly from Azure Portal by clicking on Cloud Shell in the top bar. If it opens normally, the issue is likely related to Admin Center access rather than an actual subscription problem.
And also refer the on-Cloud Shell troubleshooting provides additional guidance
https://learn.microsoft.com/en-us/azure/cloud-shell/faq-troubleshootingThere are relevant discussions in the community Q&A where users have faced similar problems the answer it might help to your resolve your issue
https://learn.microsoft.com/en-us/answers/questions/200610/unable-to-launch-cloud-shell-asking-me-to-create-n
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