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Urgent Support Required – Emails Redirecting to RSS Feeds Instead of Inbox

Jeevan Reddy Palla 20 Reputation points
2025-05-01T11:30:00.6866667+00:00

Dear Microsoft Support Team,

I am reaching out to request urgent assistance with an issue affecting my mailbox.

My email account was recently compromised, and as a precaution, I have reset my password and enabled Multi-Factor Authentication (MFA). However, I am now facing a problem where all incoming emails are being delivered to the RSS Feeds folder instead of my Inbox.

To troubleshoot the issue, I have taken the following steps:

Verified that no rules are configured in both Outlook and the Exchange Admin Center.

Checked for any suspicious or unknown add-ins – none were found.

Launched Outlook in Safe Mode, but the issue persists.

Attempted to run the outlook.exe /cleanserverrules command, but it had no effect.

Despite these efforts, the issue remains unresolved, and I am unsure what further steps to take. I would appreciate your guidance and a prompt resolution, as this is impacting my ability to manage critical emails.

Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Hien-L 2,515 Reputation points Microsoft External Staff
    2025-05-02T06:14:48.38+00:00

    Hi Jeevan Reddy Palla,

    Attempted to run the outlook.exe /cleanserverrules command, but it had no effect.

    If you have multiple or additional mailboxes in your Outlook profile, running the /cleanrules command line switch deletes the rules from all connected mailboxes. Therefore, it is recommended that you only run this command when your Outlook profile only contains the one, target mailbox.

    Given this situation, here are some other troubleshooting you can try to resolve the issue:

    Check RSS Feeds Settings:

    • Go to File > Account Settings > Account Settings.
    • Click on the RSS Feeds tab and ensure there are no feeds that might be causing this issue. If there are, remove them.

    Recreate Outlook Profile

    • Go to Control Panel > Mail > Show Profiles > Add a new profile.

    Audit Message Trace (Admin-Only)

    Use the Microsoft 365 Admin Center to track email routing:

    1. Navigate to Exchange Admin Center > Mail Flow > Message Trace.

    Filter for recent emails to confirm if they’re being rerouted by a hidden rule or transport agent.

    If you’re still having trouble, you can try contacting Get support - Microsoft 365 admin | Microsoft Learn the support team will have access to assist remotely and collect logs to investigate the issue from the back end.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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