VPN Gateway KO, it cannot even be reset

Question

VPN Gateway KO, it cannot even be reset

Roberto Cantù 0

My VPN Gateway stopped working, now is even refusing to be reset.
I tried removing the P2S configuration, I think it still pending, which should be the reason why the reset request is bounced. But I requested the deletion of the P2S configuration more than 1 hour ago.

Any suggestion ? Thank you

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Answer 1

Rohith Vinnakota 4,350 Microsoft External Staff

Hi @Roberto Cantù

I understand that you're having a tough time with your VPN Gateway since it's not responding to reset requests, and there's a possibility that the P2S configuration is still pending. Here are some suggestions you can try:

Check Status: First, verify the status of your VPN Gateway from the Azure portal. Check if there's any indication that the P2S configuration is still in progress or if there are any error messages that could provide more insight.
Force a check on Pending Operations: Sometimes, operations can get stuck. You might want to try refreshing the portal or using Azure PowerShell or CLI to check if there are any pending operations. You can use:
```
   Get-AzVirtualNetworkGateway -Name <YourGatewayName> -ResourceGroupName <YourResourceGroupName>
```
Reset VPN Gateway Using PowerShell or CLI: If the status shows that there's no longer a pending operation but the reset still doesn’t work, you can force a reset through PowerShell or the Azure CLI.
- PowerShell:
```
     Reset-AzVirtualNetworkGateway -ResourceGroupName <YourResourceGroupName> -Name <YourGatewayName>
```

Azure CLI:

   az network vnet-gateway restart --name <YourGatewayName> --resource-group <YourResourceGroupName>

Kindly let us know if the above helps or you need further assistance on this issue.

Please do not forget to "Accept the answer” and “Yes” wherever the information provided helps you, this can be beneficial to other community members.

Roberto Cantù 0 Reputation points

2025-05-01T08:40:59.8+00:00

Hi @Rohith Vinnakota

After a couple of hours, eventually the VPN G/W finished the reset.

At that point, I re-inserted the configuration of the P2S. After the [Save], it took more hours to complete (I do not even know how long it took, because it was very late and I went to sleep).

This morning the P2S was configured, the VPN G/W was working again, and it even accepted some little changes in the P2S, which became effective in some seconds as expected.

I do not know what happened, but my gut feeling is that some problems occured in Azure that prevented the VPN G/W to be reconfigured and, at the same time, to work.

Thank you
Rohith Vinnakota 4,350 Reputation points Microsoft External Staff

2025-05-02T18:21:31.5933333+00:00

Hello @Roberto Cantù

I have checked, and there has been no issue with the VPN gateway for the past two weeks. I think the problem might be due to portal delays. If the portal takes too much time, try using PowerShell or CLI.

Please do not forget to "Accept the answer” and “Yes” wherever the information provided helps you, this can be beneficial to other community members.
Rohith Vinnakota 4,350 Reputation points Microsoft External Staff

2025-05-05T08:36:03.4466667+00:00

Hi @Roberto Cantù
Following up to see if the above answer was helpful. If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know.
Roberto Cantù 0 Reputation points

2025-05-05T13:22:37.2266667+00:00

Hi @Rohith Vinnakota

Thank you for your help.

Actually I didn't read your answer when I realized that the VPN G/W had been back to work, so I cannot tell if your hints would have helped or not.
Rohith Vinnakota 4,350 Reputation points Microsoft External Staff

2025-05-05T13:33:52.9433333+00:00

Hi @Roberto Cantù
I have sent a private message. Could you please share those details?

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VPN Gateway KO, it cannot even be reset

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