Azure Sandbox still not working

Question

Azure Sandbox still not working

Sam Wheat 461

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Cannot create resources, manage user account

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Answer 1

VarunTha 13,920 Microsoft External Staff

Hi Sam Wheat,
Thank you for reaching out to us on the Microsoft Q&A forum.

We understand the issues you're experiencing with the Azure Sandbox and how important it is to have timely access to the resources needed for your work.
Here are a few steps that may help resolve the problem:

Sign-In Credentials

Please ensure that you are using the correct Microsoft account credentials, ideally with an @outlook.com email address, as this is necessary for accessing the sandbox.

Sandbox Activation

In case this is your first experience with the Azure Sandbox, ensure it has been activated. You can achieve this by finding the "Activate Sandbox" button within your Azure learning module.

Logging into Azure Portal

Once you have activated the sandbox, sign in to the Azure portal with the same credentials you used to sign in to the sandbox.
Once signed in, you'll notice a "Switch directory" link in the top right hand corner. Hit it and choose "Microsoft Learn Sandbox" to be able to use the portal and run your exercises.

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If you continue to encounter access issues, please feel free to share any error details you see, and We will be glad to assist further.

If you have found the answer provided to be helpful, please click on the "Accept answer/Upvote" button so that it is useful for other members in the Microsoft Q&A community.

Sam Wheat 461 Reputation points

2025-04-30T17:18:28.63+00:00

Thank you for your response. Unfortunately the answer provided does not work. I am using a .Outlook address, I did activate the Sandbox. I did switch to the sandbox using change directory.

I am studying for the AZ-104 exam. Not having the sandbox has made the task significantly more difficult.

This issue has been reported many times over the last few months. Kindly resolve it in the near future.

Thank you!
VarunTha 13,920 Reputation points Microsoft External Staff

2025-04-30T17:31:30.9233333+00:00

Hi Sam Wheat,
Could you please share the specific module or unit you're working on? Also, are you using a school or office network? Network restrictions might be affecting Sandbox access.
Sam Wheat 461 Reputation points

2025-04-30T17:42:00.8+00:00

Here is one link to the sandbox: https://learn.microsoft.com/en-us/training/modules/host-domain-azure-dns/4-exercise-create-dns-zone-a-record

But it works the same for any link/module. I am accessing Azure from my home - I have been using Azure for years using same computer / router / etc with no problem,

Regards,

Sam
Sam Wheat 461 Reputation points

2025-04-30T17:46:18.19+00:00

Note that when trying to log in via the sandbox, Azure requires that I set up MFA again. I have a paid Azure account and I already use MFA to log into Azure. When I follow the prompts to scan the QR code and set up MFA, it is set up for my.name_outlook.com#EXT#@triplecrownlabs.com. IDK who triplecrownlabs is. This issue has been reported multiple times. Google triplecrownlabs and you will find the tickets.

Regards,

Sam
VarunTha 13,920 Reputation points Microsoft External Staff

2025-05-02T18:30:02.2733333+00:00
Hi Sam Wheat,
I apologize for the continued inconvenience you're experiencing with the Azure Sandbox. To ensure we can resolve this issue as quickly as possible, I recommend creating a support request through the Azure portal. Here are the steps to do so:

Sign in to the Azure portal: https://portal.azure.com/

Navigate to the Help + support section.

Click on 'New support request'.

Fill in the necessary details about the issue you're facing.

Submit the request.

This will allow our support team to investigate the issue in detail and provide you with a resolution.

Thank you for your understanding and patience.

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Azure Sandbox still not working

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