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Graph API Subscribe 'Cannot query rows in a table' Error

Matthew McDonagh 0 Reputation points
2025-04-29T12:34:44.3266667+00:00

Hi,

We have developed an Outlook Add-In which allows storage of email conversations in our CRM.

The backend app uses the Graph API to retrieve messages from the user's mailbox.

As of 23rd April we've been receiving an error response from the Graph API when trying to subscribe to some user's mailboxes -

Error message: Operation: Create; Exception: [Status Code: InternalServerError; Reason: The operation failed with a permanent mailbox error.Error Details: CallFailedException:Cannot query rows in a table.,MapiExceptionCallFailed:MapiExceptionCallFailed: QueryRows operation has failed (hr=0x80004005, ec=-2147467259)#0121.84300:A4000000, 1.84300:12000000, 1.84300:14000000, 1.84300:15000000, 1.116652:B4030000, 1.81836:0C020000, 0.117068:2A000000, 1.79180:A4000000, 1.79180:12000000, 1.79180:14000000, 1.79180:15000000, 1.79180:FA000000, 0.73100:0A000000, 0.38698:05000780, 1.41134:86000000, 1.58215:1F000000, 0.80412:86000000, 0.66172:01000000, 1.115228:01000000, 0.34102:0A000000, 0.98940:86000000, 1.41134:86000000, 1.41134:86000000, 0.98940:00000000, 1.41134:86000000, 1.41134:86000000, 1.41134:86000000, 4.61804:05400080, 4.39640:05400080, 1.63016:15000000, 8.45434:7E7ED94676DFDD4BBDA4D3F67498C56501000000, 0.104348:01000000, 1.46798:25000000, 7.51330:EAEBAFA2F386DD081F000000, 5.10786:0000000031352E32302E383639392E3030353A435758503132334D42343234353A36383762393561312D336632642D343835612D623966372D3736376531363966376631333A3131383637363A2E4E455420382E302E313500000000, 0.39570:01000000, 1.64146:A4000000, 1.33010:A4000000, 2.54258:00000000, 1.33010:A4000000, 2.54258:00000000, 1.64146:12000000, 1.33010:12000000, 2.54258:00000000, 1.33010:12000000, 2.54258:00000000, 1.64146:14000000, 1.33010:14000000, 2.54258:00000000, 1.33010:14000000, 2.54258:00000000, 1.64146:15000000, 1.33010:15000000, 2.54258:05400080, 1.33010:15000000, 2.54258:05400080, 0.79500:DC000000, 0.100684:0A000000, 4.122444:05400080, 0.60402:55000000]#012#012POST https://graph.microsoft.com/v1.0/subscriptions#012Prefer : IdType=ImmutableId#012SdkVersion : graph-java/v2.6.0#012SdkVersion : graph-java/v2.6.0#012Authorization : [PII_REDACTED]#012{"changeType":"created","clientState":"f5fa8d14a8f[...]#012#012500 : Internal Server Error#012[...]#012#012[Some information was truncated for brevity, enable debug logging for more details]

This is happening for multiple users from different organisations. Is there a suggested fix for this issue?

Microsoft Graph
Microsoft Graph
A Microsoft programmability model that exposes REST APIs and client libraries to access data on Microsoft 365 services.
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  1. bani s 0 Reputation points
    2025-05-05T02:59:54.2633333+00:00
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