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Hi, I have redeemed Microsoft 365, but I have not used it yet. When I try to use this benefit, I receive the following message. Please help.
For more information, contact the Microsoft partner or Microsoft sales agent that gave you the link to this offer.
Technical details
SID: 7aa8595c-1f21-4611-9114-b6ddc76a5547
cV: YCKOKIAFgukzlftxZwsdw4.0.3
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Hi Govind Ramavath,
If you are experiencing difficulties redeeming or using the Microsoft 365 Business Premium benefit through the Microsoft for Startups Founders Hub, please first ensure that the benefit was correctly activated within the Founders Hub portal. You can verify this by signing in to the Founders Hub and checking the "Benefits" tab. If the benefit is shown as redeemed, kindly confirm the activation date and the validity period.
Please note that the Microsoft for Startups Founders Hub offers a one-year subscription to Microsoft 365 Business Premium for up to 50 users, and the benefit is valid strictly for one year from the activation date. Additionally, ensure that your Founders Hub account meets all eligibility requirements for using the Microsoft 365 benefit, including the completion of any necessary verification steps outlined in the Verification Checklist within the Founders Hub.
For reference, Microsoft 365
Please reach out to us if you have any other queries.
If the information is helpful, please Accept Answer & Upvote so that it would be helpful to other community members.
Thank you for your response. Previously, it used to redirect me to the Microsoft 365 admin center to complete the purchase, but I always got stuck after entering my payment details. I'm not sure what happened, but now it doesn't even allow me to proceed that far.
It is expires on 22/11/2025. Here is the screen shot
Hi Govind Ramavath,
we recommend reaching out to Microsoft support for further assistance Submit Support Request.
Just following up to see if you had a chance to review my previous response. Please let me know if it was helpful, and don't hesitate to reach out if you have any further questions. If your issues have been resolved, kindly accept the answer by clicking the Accept Answer and Upvote buttons on the post.
Thank you!