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Tenant and access blocked in the Azure portal

PauloKennedy-7446 0 Reputation points
2025-04-28T11:38:55.87+00:00

We have a sponsored subscription (given to NGOs), but it was recently blocked and Microsoft gave us a deadline to solve the problem and get everything back to normal. Lock details:
• Details of the Block placed: Subscription Level Deny Assignment Block
• Details of the Block placed: Block New Resource Creation (BNRC) Block
• Details of the Block placed: Tenant Level Deny Assignment Block
• Details of the Block placed: Subscription Level Deny Assignment Block Description: Subscription Termination in violation of the Microsoft Online Services Acceptable Use Policy.

Azure Policy
Azure Policy
An Azure service that is used to implement corporate governance and standards at scale for Azure resources.
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  1. Ashok Gandhi Kotnana 6,680 Reputation points Microsoft External Staff Moderator
    2025-04-28T15:53:44.18+00:00

    Hi @PauloKennedy-7446,

    Microsoft detected some use or behavior that violated their Acceptable Use Policy — even if unintentionally.

    1.Microsoft should have sent a case ID and a list of suspected violations to admin account. Please check

    2. Open a Microsoft Support Request immediately and request clarification regarding the violation and wish to remedy the situation urgently to restore the subscription.

    1. If you unknowingly violated a rule, acknowledge and commit to compliance.

    4.Stop Any Suspected Activities Immediately if any

    5. Request Re-evaluation: Ask Microsoft for a second review after cleaning things up. They often lift blocks after verifying honest mistakes by NGOs.

    Note: If you do nothing, your entire tenant/subscription will be TERMINATED permanently after the deadline. You will lose all your Azure resources, data, services, identities, licenses. Time is critical.

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    Reference link

    https://www.microsoft.com/en-us/microsoft-365/legal/docid12

    Below is the link to create support request: -

    the best option is to open a support request with Azure Support:

    Create an Azure support request

    Azure Billing and Subscription support is offered by Microsoft by no cost and it's for free.

    Source: Azure Support plans

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    Please let me know if you face any challenge here, I can help you to resolve this issue further

    Note: If you stuck somewhere please let me know i can help you as needed

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