computer quit booting up

Tim Curtis 0 Reputation points
2025-04-28T02:54:20.06+00:00

I have used this computer for years. It is not booting up and only shows the dell logo and will not go further.

Windows 10 Hardware Performance
Windows 10 Hardware Performance
Windows 10: A Microsoft operating system that runs on personal computers and tablets.Hardware Performance: Delivering / providing hardware or hardware systems or adjusting / adapting hardware or hardware systems.
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  1. S.Sengupta 23,096 Reputation points MVP
    2025-04-28T11:53:08.4666667+00:00

    Run Dell Diagnostics:

    At the Dell logo, press F12 repeatedly until you see Boot Options.

    Choose Diagnostics.

    Dell will run a built-in hardware test

    Check the HDD-make sure it is detected under "Storage" or "Boot Information".

    If you have a bootable USB, try booting from that.

    If it boots, but can't see the internal drive, your internal drive has failed.

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