Try Phone Calling not working with our configuration

Question

Try Phone Calling not working with our configuration

Siddhesh Shah 20

We are trying to integration ACS service for calling using azure phone number. we have already generated Trial phone number but now its not allowing us to call.

Laxman Reddy Revuri 4,000 Reputation points Microsoft External Staff

2025-04-25T23:29:54.1433333+00:00

Hi @siddhesh shah
We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. In case if you have any resolution please do share that same with the community as it can be helpful to others. Otherwise, will respond with more details and we will try to help.
Siddhesh Shah 20 Reputation points

2025-04-28T05:06:25.6933333+00:00

Yet not able to fix it. btw i can't see anything where i can upgrade my subscription or purchase a actual number. GET button is hidden for me. i will check with my other colleague if there is something related to permission issue with my account. i will let you update later evening.
is their possible i can get support over team call?

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Laxman Reddy Revuri 4,000 Reputation points Microsoft External Staff

2025-04-25T23:29:54.1433333+00:00

Hi @siddhesh shah
We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. In case if you have any resolution please do share that same with the community as it can be helpful to others. Otherwise, will respond with more details and we will try to help.
Siddhesh Shah 20 Reputation points

2025-04-28T05:06:25.6933333+00:00

Yet not able to fix it. btw i can't see anything where i can upgrade my subscription or purchase a actual number. GET button is hidden for me. i will check with my other colleague if there is something related to permission issue with my account. i will let you update later evening.
is their possible i can get support over team call?

Answer 1

Hi @Siddhesh Shah
If you're having trouble with the Try Phone Calling feature in Azure Communication Services (ACS) after generating a trial phone number,

Trial phone numbers have a maximum of 60 minutes for both inbound and outbound calls. If you've reached this limit, you won't be able to make more calls.

Ensure your ACS service is correctly configured with a deployed Communication Services resource and the correct phone number.

Trial phone numbers may not support all functionalities. Errors indicating maxed-out calling capabilities might be due to trial environment limitations.

If calls are not going through, consider using a purchased phone number instead of a trial one, as trial numbers come with restrictions that may prevent upgrades or additional capabilities. User's image Try Phone Calling

This number cannot be upgraded. Calling and SMS capabilities maxed out error

Use trial phone numbers

Frequently asked questions about trial phone numbers in Azure Communication Services
https://teams.microsoft.com/l/message/19:******@unq.gbl.spaces/1745840406426?context=%7B%22contextType%22%3A%22chat%22%7D
let me know if you have any further assistances.
If the Answer was helpful just Accept Answer so other member of community have could help.
Thanks

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Try Phone Calling not working with our configuration

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