ediscovery not showing correct info

@Lorena Silva-Ros

Thank you for reporting the issue. We understand that cases created in Microsoft Purview are not displaying correctly in the new eDiscovery experience, with incorrect usernames and unrelated information appearing, while the same cases look accurate in the classic (old) eDiscovery interface.

Some features and functionalities are currently supported only in the classic eDiscovery experience within the Microsoft Purview portal. This may be why you're seeing discrepancies between the classic and the new eDiscovery sites, including cases displaying incorrect or unexpected information in the new experience. Microsoft is working to bring feature parity between the classic and new interfaces, but until then, some discrepancies may appear, especially with custodian or case data.

For additional information, please refer: Learn about eDiscovery

Here are a few things you could try to troubleshoot:

Switch to the Classic Experience - If accuracy is critical, we recommend continuing your case review in the classic eDiscovery portal, which remains fully supported until its retirement later this year.

Check for Updates - Ensure that your Purview portal is updated to the latest version, as updates often fix bugs and improve functionality.

Clear Cache - Cached data can sometimes interfere with how information is displayed. Try clearing your browser’s cache and cookies to see if that resolves the discrepancies.

Permissions - Double-check that the user accounts associated with the cases have the correct permissions assigned. Permission issues can sometimes cause information to be displayed incorrectly.

Compare Case Settings - Look for patterns in cases that show incorrect information — such as specific user groups, data sources, or how custodians were added — as this may help isolate the issue.

I hope this information helps. Please do let us know if you have any further queries.

Kindly consider upvoting the comment if the information provided is helpful. This can assist other community members in resolving similar issues.

Thank you.

@Lorena Silva-Ros

We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. In case if you have any resolution, please do share that same with the community as it can be helpful to others. Otherwise, will respond with more details and we will try to help.

@Lorena Silva-Ros

We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. In case if you have any resolution, please do share that same with the community as it can be helpful to others.

If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know.

Thank you.

@Chandra Boorla Hello.. I opened a ticket with Microsfot since we continue to have the issue in many cases in Purview. We are just waiting to heard from them after a session when they were able to see the issue. Thank you for your help

@Lorena Silva-Ros

If you have opened a support ticket, a reference to the ticket number would be greatly appreciated. This will allow us to track the progress of your request and ensure you receive the most efficient support possible.

Thank you.