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Why didn’t my Microsoft store my Bitlocker password and does HP have a Master Key?

RG 0 Reputation points
2025-04-24T10:34:03.7833333+00:00

I have an hp elite dragonfly G2. While doing an update, the laptop said it could not complete the update and asked for a bitlocker key. I never enabled bitlocker and didn’t know I had this on my laptop. Nevertheless, I went to my Microsoft account which has my laptop’s info, but under the security tab, it states there is no bitlocker key for this device. 1. How is this possible? 2. I was told it was set up like this from factory. Is this true? 3. I was also advised that hp has a volume or master key. Can someone provide some assistance. This is very frustrating. My laptop was purchased directly from hp. Thanks

Windows 10 Security
Windows 10 Security
Windows 10: A Microsoft operating system that runs on personal computers and tablets.Security: The precautions taken to guard against crime, attack, sabotage, espionage, or another threat.
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  1. Beatrix 80 Reputation points
    2025-04-28T09:48:35.3+00:00

    Hey RG,I get how frustrating this is - you didn't turn on BitLocker, yet now you're locked out with no key in your Microsoft account.

    From what I’ve seen, the best course of action is to reach out to your manufacturer’s support team. This is actually a known issue with some OEM (factory-configured) devices, especially with business-grade laptops like the Elite Dragonfly.

    In the meantime, you can try a few alternative checks:

    • If this was ever connected to a work/school account, check with your IT department
    • Try the Microsoft recovery portal again Find your BitLocker recovery key using your device serial number instead of your account
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