We have subscription for Azure communication Service for WhatsApp messaging we want to used same service in staging and production site is it possible?

Question

We have subscription for Azure communication Service for WhatsApp messaging we want to used same service in staging and production site is it possible?

Info Omniwish 20

As our staging is used for development purpose.

Info Omniwish 20 Reputation points

2025-04-24T10:15:00.79+00:00

Hello Shikha,

Thank you for your responace. In my Mern Stack application I am using ACS for WhatsApp messaging communication and its working fine.

Then for development testing I would like to create the Staging site it for internal used only.

So can please guide me how to do that?
Prabhavathi Manchala 1,050 Reputation points Microsoft External Staff

2025-04-24T19:27:32.94+00:00

Hi Info Omniwish,

To set up a staging site for internal use, create a separate ACS resource for staging to keep it isolated from production. Use a different WhatsApp number for staging to avoid confusion.

Configure separate connection strings for each environment to ensure they remain independent. This approach helps manage both environments effectively and track costs separately.

Please test WhatsApp messaging in the staging site before deployment to ensure it works properly.
Prabhavathi Manchala 1,050 Reputation points Microsoft External Staff

2025-04-25T19:37:06.75+00:00

Hi Info Omniwish,

Just checking in to see if information in comment was helpful. If you have any further updates on this issue, please feel free to post back.

1 answer

Your answer

Info Omniwish 20 Reputation points

2025-04-24T10:15:00.79+00:00

Hello Shikha,

Thank you for your responace. In my Mern Stack application I am using ACS for WhatsApp messaging communication and its working fine.

Then for development testing I would like to create the Staging site it for internal used only.

So can please guide me how to do that?
Prabhavathi Manchala 1,050 Reputation points Microsoft External Staff

2025-04-24T19:27:32.94+00:00

Hi Info Omniwish,

To set up a staging site for internal use, create a separate ACS resource for staging to keep it isolated from production. Use a different WhatsApp number for staging to avoid confusion.

Configure separate connection strings for each environment to ensure they remain independent. This approach helps manage both environments effectively and track costs separately.

Please test WhatsApp messaging in the staging site before deployment to ensure it works properly.
Prabhavathi Manchala 1,050 Reputation points Microsoft External Staff

2025-04-25T19:37:06.75+00:00

Hi Info Omniwish,

Just checking in to see if information in comment was helpful. If you have any further updates on this issue, please feel free to post back.

Answer 1

Shikha Ghildiyal 4,945 Microsoft Employee

HI Info Omniwish,

Thanks for reaching out to Microsoft Q&A.

Yes, you can use the same ACS however if you use same number then all messages will be counted against same qota and billing and this might increase your total cost.

Also, it can be confusing for users to receive messages from same number in staging as well as prod.So please keep this thing in your mind

Please do not forget to "Accept the answer” and “up-vote” wherever the information provided helps you, this can be beneficial to other community members.

Prabhavathi Manchala 1,050 Reputation points Microsoft External Staff

2025-04-29T18:57:30.7566667+00:00

Hi Info Omniwish,

Just checking in to see if above information was helpful. If you have any further updates on this issue, please feel free to post back.

Thank you for answering Shikha Ghildiyal

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We have subscription for Azure communication Service for WhatsApp messaging we want to used same service in staging and production site is it possible?

1 answer

Your answer