Azure AI services
A group of Azure services, SDKs, and APIs designed to make apps more intelligent, engaging, and discoverable.
3,396 questions
The server had an error processing your request. Sorry about that!
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 26%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESG%3C/text%3E%3C/svg%3E)
Steve Godfrey
5
Reputation points
The server had an error processing your request. Sorry about that! You can retry your request, or contact us through an Azure support request at: https://go.microsoft.com/fwlink/?linkid=2213926 if you keep seeing this error. (Please include the request ID bee3f3ff-b781-4e3f-b225-d86e22e984ca in your email
The messages happens about 50 seconds after the request.
The request sent to: <hidden>/openai/deployments/gpt-4.1/chat/completions?api-version=2025-01-01-preview
Request:
{
"model": "gpt-4.1",
"messages": [
{
"role": "user",
"content": [
{
"type": "file",
"file": {
"file_id": "assistant-M7bgr3pdZDAdcPWXUH5EZ6"
}
}
]
},
{
"role": "user",
"content": [
{
"type": "text",
"text": "Convert the attached document to markdown format. Extract all text from embedded images and include in the document"
}
]
}
],
"response_format": {
"type": "text"
},
"temperature": 1.0,
"top_p": 1.0
}
Azure AI services
{count} votes
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Saideep Anchuri 6,690 Reputation points Microsoft External Staff2025-04-23T21:24:42.7+00:00 -
Steve Godfrey 5 Reputation points
2025-04-24T01:45:46.9966667+00:00 eastus2.
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Steve Godfrey 5 Reputation points
2025-04-24T02:43:47.1466667+00:00 Any model I use has the same issue.
o4-mini, gpt-4.1-mini
Latest error id: b9ebc379-66dd-44d8-b0ea-83c241730288
The response API (same region) also returns a 500 error code (id: dce43b71-4d1e-44a2-8e1f-a34db5177f1e)
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Saideep Anchuri 6,690 Reputation points Microsoft External Staff
2025-04-24T06:33:32.25+00:00 There is a ongoing issue, the product team is working on issue. once we have any update we will update you as soon as possible.
Thank you.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 25%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENS%3C/text%3E%3C/svg%3E)
Nosulenko, Stanislav 5 Reputation points2025-04-28T09:44:30.3866667+00:00 Hi @Saideep Anchuri
I am getting the same errors. Seems to happen most often with 4.1 models. Region is Sweden Central. -
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 97%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
Sowmya S Desai 0 Reputation points2025-04-29T12:38:07.8133333+00:00 We have been seeing the same issue "intermittently" while using AzureOpenAI model 4.1. We do not know if this happens for other models, as we haven't tested it.
Also noticed that performance of OpenAI 4.1 has suddenly changed and it is failing to understand rules and instructions (which I know was working fine till yesterday).
Model: 4.1
Region: East US2
Error: The server had an error while processing your request. Sorry about that! -
Sowmya S Desai 0 Reputation points
2025-04-29T12:39:56.8766667+00:00 We are seeing this error in East US 2 region.
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Steve Godfrey 5 Reputation points
2025-04-29T14:27:53.5866667+00:00 Any model I use has the same issue.
o4-mini, gpt-4.1-mini
Latest error id: b9ebc379-66dd-44d8-b0ea-83c241730288
The response API (same region) also returns a 500 error code (id: dce43b71-4d1e-44a2-8e1f-a34db5177f1e)
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Steve Godfrey 5 Reputation points
2025-04-29T14:29:26.99+00:00 Just tested this with using OpenAI.com and no issues. Is there a timeframe for Azure openai USEAST2 to start functioning?
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Saideep Anchuri 6,690 Reputation points Microsoft External Staff
2025-04-29T21:16:53.7+00:00 As an update, PG is bringing up additional regions/GPUs to try to load balance.
Thank you.
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Saideep Anchuri 6,690 Reputation points Microsoft External Staff
2025-05-02T07:33:09.3033333+00:00 Hi Steve Godfrey
We have got an update from PG that your issue has been resolved now. can you please check and confirm from your end.Thank you.
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Steve Godfrey 5 Reputation points
2025-05-02T14:27:15.66+00:00 No change. Still getting a 500.Here is the latest response for openai/deployments/gpt-4.1/chat/completions?api-version=2025-01-01-previewThe server had an error processing your request. Sorry about that! You can retry your request, or contact us through an Azure support request at: https://go.microsoft.com/fwlink/?linkid=2213926 if you keep seeing this error. (Please include the request ID 9bb817e6-7802-4a09-81fe-530808094ba1 in your email.)
openai/responses?api-version=2025-03-01-preview returned the following for the gpt-4o model
The server had an error processing your request. Sorry about that! You can retry your request, or contact us through our help center at [email protected] if you keep seeing this error. (Please include the request ID 3662c114-3baf-4ee1-b8f4-1ce3b258ce9c in your email.)
4.1 model: 32420c05-c969-456d-9f84-c823c466e2ac
4.1 mini model : 6acebc32-f2d7-4fbd-a280-4f94d743f35a
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Saideep Anchuri 6,690 Reputation points Microsoft External Staff
2025-05-02T16:42:53.1366667+00:00 It seems that you are using GPT 4.1 should work right now, and It works for me.
Kindly refer below link: assistants-preview
And also, could please provide the more details and steps to reproduce the issue.
Thank you.
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Steve Godfrey 5 Reputation points
2025-05-02T18:24:57.7166667+00:00 response.json.txtHere is a sample body for: https://xxxxxxx.openai.azure.com/openai/responses?api-version=2025-03-01-preview
JSON is attached as a file.
the last request id for the failure: f29a6439-fba8-499c-85f6-372c8fd5bf07
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Steve Godfrey 5 Reputation points
2025-05-02T18:28:23.8733333+00:00 sample json for the chat/completions.
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