Admin locked out of Azure B2C

Question

Admin locked out of Azure B2C

Ryan Brooks 0

Hello! I have a b2c instance that I've been locked out of named "pxxxxxx.onmicrosoft.com". It worked fine until a couple of weeks ago when I stopped being able to log in. The admin account is correctly registered and I still have access to the MS Auth app, but when I put the code from the app into the B2C login, it doesn't accept the code. Can someone help me get back into my B2C so I don't have to recreate it? Thanks!

Navya 18,130 Reputation points Microsoft External Staff Moderator

2025-04-23T18:16:10.8133333+00:00

Hi @Ryan Brooks

We haven’t heard back from you. Could you please provide the required details via private messages?
Navya 18,130 Reputation points Microsoft External Staff Moderator

2025-04-24T18:50:23.3233333+00:00

Hi @Ryan Brooks

I'm waiting for your response. Could you please provide the required details via private messages so that I can collaborate with the data protection team to unblock the tenant lockout for you?
Ryan Brooks 0 Reputation points

2025-05-01T22:14:24.02+00:00

Sorry, yes! I was waiting on an email notification to respond to you, which never came. I'll message you the details now.

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Navya 18,130 Reputation points Microsoft External Staff Moderator

2025-04-23T18:16:10.8133333+00:00

Hi @Ryan Brooks

We haven’t heard back from you. Could you please provide the required details via private messages?
Navya 18,130 Reputation points Microsoft External Staff Moderator

2025-04-24T18:50:23.3233333+00:00

Hi @Ryan Brooks

I'm waiting for your response. Could you please provide the required details via private messages so that I can collaborate with the data protection team to unblock the tenant lockout for you?
Ryan Brooks 0 Reputation points

2025-05-01T22:14:24.02+00:00

Sorry, yes! I was waiting on an email notification to respond to you, which never came. I'll message you the details now.

Answer 1

Navya 18,130 Microsoft External Staff Moderator

Hi @Ryan BrooksThis issue appears to be a tenant lockout scenario since you are the only user/administrator on the tenant. To unblock MFA on your account, we need to collaborate with the Data Protection Team and require the following details. Since this information contains PII, please share these details via private messages.

• Tenant ID & Tenant Name
• User Principal Name (UPN)
• Phone Number
• Email ID & Preferred Time

Navya 18,130 Reputation points Microsoft External Staff Moderator

2025-05-02T20:06:15.51+00:00

Hi @Ryan Brooks

This issue appears to be a tenant lockout scenario, as you are the only user/administrator on the tenant. To resolve this, we have engaged our Data Protection team through a support ticket. Data protection team will directly contact you via phone or email to help you resolving this issue.

Hope this helps. Do let us know if you any further queries.
Raja Pothuraju 22,010 Reputation points Microsoft External Staff Moderator

2025-05-09T04:07:53.4866667+00:00

Hello @Ryan Brooks,

Just checking in to see if you're able to access your account now. I see that the support ticket status is marked as resolved. Please let me know if you're still experiencing any issues.

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Admin locked out of Azure B2C

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