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I have lost access to the founders hub since 17 days and despite trying to involve the support, which is even difficult to reach, no feedback not a reason was given for the problem.
I wonder if I am the only one not able to log in into the founders portal and if there is a tangible feedback on this.
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Hi Luigi Crispo,
Apologies for the inconvenience caused.
We recommend reaching out to Microsoft support for further assistance Submit Support Request. If you’ve already raised a support ticket, could you kindly share the ticket number with us? This will help us follow up internally and support you more effectively in resolving the issue.
These are the support requests I have submitted so far with no actionable feedback as of now:
2504190040000459
2504170040011584
2504160040008457
2504150040006334
2504140040007808
2504050040000940
do you believe that since 4th of April I should expect now an ETA or at least an explanation on what is going on?
Thanks
Thank you for sharing the support ticket numbers. We’ll connect with the support team internally to assist in resolving your issue.
that is how all the cases ended and then silence...
Hi Luigi Crispo,
We’ve confirmed with the support team that this is a known issue, and they are actively working on a resolution. Rest assured, it’s being treated as a priority. We appreciate your patience and understanding.
Hi Luigi Crispo,
As per case notes: 2504190040000459, The support team has confirmed that the issue has been resolved. They recommend logging into the Founders Hub portal using an incognito window to help avoid any browser-related issues. If you continue to experience the same problem, please let us know and share a screenshot so we can assist you further.
Unfortunately this is not true,
It is funny that an issue like this got a support answer like this.
I am an ex blue badge with long time experience in Microsoft technology and I am still providing professional consultancy to large corporate but I could never imagine a naive answer like "go incognito and you will be fine" which sounds like the old school answer "delete the cookies and you will be fine" that was given to people when you want to drop their problem as you do not understand how to resolve.
I have tried Safari on my MacBook, Edge on Azure Virtual Desktop, Windows 10 on my son laptop, edge on my windows 11 Lenovo laptop on incognito or not even in a brand new desktop and the same error happen while I am logging using my linkedin account
This is the result I am getting from all the previous:
I wonder how the support can confirm something that does not work for me.
Honestly I was expecting a better handling of the case and maybe a teams call to validate that it works for me.
So I am looking forward to the solution and you might help to escalate this as it is lagging since the beginning of April.
Luigi
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Hi @Luigi Crispo UPDATE: I have reviewed the support cases and reached out to the case owner internally for an update. I will internally monitor and expedite the case.
Thanks for sharing the details.
I am now looking into each of the support cases you have shared and will share an update as soon as possible.
Can you define what expedite means on your side?
Has been already 5 days since your message and no progress has been done
Luigi
@Luigi Crispo I am escalating it internally. Thanks for your patience with this. I will share an update shortly.
so shortly what does it means on your side?
Has been already 4 days and nothing...
So I have this since the beginning of April and nobody is interested to resolve... No access to the founder portal and Microsoft support does not even care to address the issue nor give an explanation for that... very frustrating.