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Multiple System error codes + Devices disconnecting

GG 0 Reputation points
2025-04-21T10:51:15.3966667+00:00

Hello,

As of last week, I have occasionally experienced random device disconnect/reconnect sounds but haven't pinpoint which it is.

When this happens, whatever game I play stutters (hardware lag, not internet latency). When this happens, it repeats between 3-8 times or some such, and the stutters last around half a second,

Another post encouraged to check Event Viewer for similar issues, and I have found several, different errors, which roughly correlate to the times when I was playing games or using editing software.

Below are the System Event Errors that I found, they aren't the only ones, but they do repeat.

  • Error 20/04/2025 22:44:49 DistributedCOM 10010 NoneThe server Windows.Gaming.GameBar.PresenceServer.Internal.PresenceWriter did not register with DCOM within the required timeout.
  • Error 20/04/2025 22:45:42 Service Control Manager 7023 NoneThe System Guard Runtime Monitor Broker service terminated with the following error: %%3489660935
  • Error 20/04/2025 22:45:42 Service Control Manager 7009 NoneA timeout was reached (30000 milliseconds) while waiting for the Microsoft Update Health Service service to connect.
  • Error 20/04/2025 22:45:42 Service Control Manager 7000 NoneThe Microsoft Update Health Service service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.

PC Info:

Windows 10 Home 22H2

Ryzen 7 3700X

64GB 3200 memory

RTX 3080 10GB GPU

Gigabyte Aorus Elite B550 v1.0 motherboard

And an array of x3 m.2 SSDs and x2 HDDs

Things I've already tried:

  • Restarted system
  • Updated system
  • Restarted all apps
  • Updated all impacted apps
  • Checked driver updates
  • Re-plugged all devices

EDIT:

Device disconnection also happens with the following warnings and information listings:

Touch/Touchpad Hardware Quality Assurance verification succeeded.

A pointer device has no information about the monitor it is attached to.

Please let me know if you need more info, any help would be appreciated. Thanks.

Windows 10 Security
Windows 10 Security
Windows 10: A Microsoft operating system that runs on personal computers and tablets.Security: The precautions taken to guard against crime, attack, sabotage, espionage, or another threat.
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  1. Smith Pham 0 Reputation points
    2025-05-01T11:18:49.2566667+00:00

    I see you're experiencing random device disconnect/reconnect sounds accompanied by game stuttering. The Event Viewer errors you've found could be related to this issue. Let me analyze what might be happening and suggest some solutions.

    Based on the errors and symptoms you've described, there are several potential causes:

    1. The DCOM, Service Control Manager, and Microsoft Update Health Service errors suggest there may be system service issues causing the stuttering and disconnect sounds.
    2. The warning about "A pointer device has no information about the monitor it is attached to" is particularly interesting and could indicate USB controller or device driver problems.

    Let's try some targeted troubleshooting:

    Immediate Steps

    1. Check USB connections and power management:
      • Open Device Manager (right-click Start menu > Device Manager)
        • Expand "Universal Serial Bus controllers"
          • Right-click each USB Root Hub > Properties > Power Management
            • Uncheck "Allow the computer to turn off this device to save power"
              • Do this for all USB controllers
              1. Check for USB device conflicts:
                • In Device Manager, look for any devices with warning symbols
                  • Check if multiple USB devices are sharing resources
                  1. Verify your motherboard firmware (BIOS) is up to date:
                    • Your Gigabyte Aorus Elite B550 may have BIOS updates that improve USB stability
                      • Gigabyte's website should have the latest version for your specific board
                      1. Run system file checker:
                        • Open Command Prompt as administrator
                          • Run: sfc /scannow
                            • Then run: DISM /Online /Cleanup-Image /RestoreHealth
                            1. Check Windows Game Mode and Game Bar settings:
                              • The GameBar error in your logs suggests this could be involved
                                • Try disabling Game Bar and Game Mode in Windows Settings > Gaming

    If Issues Persist

    1. Try different USB ports:
      • Move devices between USB ports (especially try USB 2.0 vs 3.0 ports)
        • Avoid USB hubs if possible
        1. Update chipset drivers:
          • Download the latest AMD chipset drivers for your B550 motherboard
            • This often resolves USB connectivity issues with Ryzen systems
            1. Repair/reset problematic services:
              • Open Command Prompt as administrator
                • Run: net stop UsoSvc followed by net start UsoSvc
                  • Run: net stop wuauserv followed by net start wuauserv
    2. Check for Windows power plan issues:
    • Set to Balanced or High Performance
      • Check advanced power settings for USB selective suspend (disable it)I see you're experiencing random device disconnect/reconnect sounds accompanied by game stuttering. The Event Viewer errors you've found could be related to this issue. Let me analyze what might be happening and suggest some solutions. Based on the errors and symptoms you've described, there are several potential causes:
        1. The DCOM, Service Control Manager, and Microsoft Update Health Service errors suggest there may be system service issues causing the stuttering and disconnect sounds.
        2. The warning about "A pointer device has no information about the monitor it is attached to" is particularly interesting and could indicate USB controller or device driver problems.
        Let's try some targeted troubleshooting: Immediate Steps
        1. Check USB connections and power management:
          • Open Device Manager (right-click Start menu > Device Manager)
          • Expand "Universal Serial Bus controllers"
          • Right-click each USB Root Hub > Properties > Power Management
          • Uncheck "Allow the computer to turn off this device to save power"
          • Do this for all USB controllers
        2. Check for USB device conflicts:
          • In Device Manager, look for any devices with warning symbols
          • Check if multiple USB devices are sharing resources
        3. Verify your motherboard firmware (BIOS) is up to date:
          • Your Gigabyte Aorus Elite B550 may have BIOS updates that improve USB stability
          • Gigabyte's website should have the latest version for your specific board
        4. Run system file checker:
          • Open Command Prompt as administrator
          • Run: sfc /scannow
          • Then run: DISM /Online /Cleanup-Image /RestoreHealth
        5. Check Windows Game Mode and Game Bar settings:
          • The GameBar error in your logs suggests this could be involved
          • Try disabling Game Bar and Game Mode in Windows Settings > Gaming
        If Issues Persist
        1. Try different USB ports:
          • Move devices between USB ports (especially try USB 2.0 vs 3.0 ports)
          • Avoid USB hubs if possible
        2. Update chipset drivers:
          • Download the latest AMD chipset drivers for your B550 motherboard
          • This often resolves USB connectivity issues with Ryzen systems
        3. Repair/reset problematic services:
          • Open Command Prompt as administrator
          • Run: net stop UsoSvc followed by net start UsoSvc
          • Run: net stop wuauserv followed by net start wuauserv
        4. Check for Windows power plan issues:
          • Set to Balanced or High Performance
          • Check advanced power settings for USB selective suspend (disable it)
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