Software Inventory column freeze in "Discovery in Progress" - Azure Migrate with appliance -

Question

Software Inventory column freeze in "Discovery in Progress" - Azure Migrate with appliance -

G. Patterson 20

I'm testing Azure Migrate, to get VM/Instances performance statistics and get dependency analysis between servers discovered by the Azure Appliance.

I have installed the Azure appliance in a AWS instance with the prerequisite characteristic, all went fine (almost @ 90%), i was able to access the other instances i created for the test (windows & Linux). When i started the discovery from the appliance, it's seems that it was good from the appliance side!

As the documentation informed me, it could took up to 24h to have the information showing up in the Azure migrate console. I waited for 24h, then i see that in the column "Software Inventory" the status was freeze in "Discovery in Progress", in the column "Dependencies (Agentless)" the status was freeze in "Validation in progress" !!!

I'm not able to initiate a dependency analysis as the status is still in Validation !

Any one can give me any clue on this ;)

Kindly appreciate :)

Naveena Patlolla 2,135 Reputation points Microsoft External Staff Moderator

2025-04-21T07:29:49.54+00:00
Hi G. Patterson

We understand that you are not able to see software inventory details. To resolve your issue, please follow the below troubleshooting steps.

Option 1: Refresh Services: Select Overview in the Azure Migrate: Discovery and assessment. Under Manage, select Appliances. Select Refresh services. Wait for the refresh operation to finish.

Option 2:

1)Restart DRA service

Go to services

Select the service DRA

Stop the service DRA

Once stopped, right-click again and select start DRA

2)Restart gateway service

Option 3: If above options are not resolved the issue.

Restart the Azure migrate Appliance

Please refer to the following MS article:

https://learn.microsoft.com/en-us/azure/migrate/troubleshoot-discovery#you-dont-see-software-inventory-details-after-you-update-guest-credentials

Let us know still you are facing any challenges here. We are happy to assist you.

If the comment was helpful, please click "Upvote"
Naveena Patlolla 2,135 Reputation points Microsoft External Staff Moderator

2025-04-22T08:25:05.0466667+00:00

Hi G. Patterson

Just want to check if the above solution worked for you or else please let us know if any help, we are always here to help whenever you need us.

If the comment was helpful, please click "Upvote"
G. Patterson 20 Reputation points

2025-04-22T09:25:47.1466667+00:00

Hello Naveena,

Thanks for your reply, the Option 1 didn't work...

I'm checking the other Option, getting back to you then ...

have a great day
Naveena Patlolla 2,135 Reputation points Microsoft External Staff Moderator

2025-04-23T06:17:19.6933333+00:00

Hi G. Patterson
Thanks for your response back.
Have you tried with the other options. Please let me know if you have any queries. We are happy to assist you.
Naveena Patlolla 2,135 Reputation points Microsoft External Staff Moderator

2025-04-24T08:21:00.5233333+00:00

Hi G. Patterson

Just want to check if the above solution worked for you or else please let us know if any help, we are always here to help whenever you need us.

If the comment was helpful, please click "Upvote"
G. Patterson 20 Reputation points

2025-04-24T14:06:20.7733333+00:00
Hello Naveena,

I have tested the last two options without success !

In Option 2, the DRA Service should be present in the windows where the appliance is installed? If it's the case i didn't find any DRA Service in the windows ! How can restart the Gateway Service also ?

In Option 3, I have restarted the azure migrate appliance, without any luck on my problem !

Following the url you mentionned, i did refresh the discovery agent, the web app discovery and assessment agent and the sql discovery and assessment agent, it took 25min to process without any change in my problem ....

Is it possible to schedule a one to one screen sharing to show you my case

Thanks again for your time on this

Kinds Regards
G. Patterson 20 Reputation points

2025-04-24T14:14:41.1033333+00:00

Hello,

I still stuck in seeing my software inventory details, and the possibility to do a dependency analysis..
Naveena Patlolla 2,135 Reputation points Microsoft External Staff Moderator

2025-04-24T15:44:21.1266667+00:00

Hi G. Patterson

I have reached out to you in a private message

Thankyou
G. Patterson 20 Reputation points

2025-04-25T08:59:24.6066667+00:00

Thanks Naveena for this private message that i reply ...
G. Patterson 20 Reputation points

2025-04-28T16:12:04.5433333+00:00

Thanks for the URLs provided o/ And also the sample :)
Getting back you after testing the dependancy agent install ....

Have a great evening

Accepted answer

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Naveena Patlolla 2,135 Reputation points Microsoft External Staff Moderator

2025-04-21T07:29:49.54+00:00

Hi G. Patterson

We understand that you are not able to see software inventory details. To resolve your issue, please follow the below troubleshooting steps.

Option 1: Refresh Services: Select Overview in the Azure Migrate: Discovery and assessment. Under Manage, select Appliances. Select Refresh services. Wait for the refresh operation to finish.

Option 2:

1)Restart DRA service

Go to services

Select the service DRA

Stop the service DRA

Once stopped, right-click again and select start DRA

2)Restart gateway service

Option 3: If above options are not resolved the issue.

Restart the Azure migrate Appliance

Please refer to the following MS article:

https://learn.microsoft.com/en-us/azure/migrate/troubleshoot-discovery#you-dont-see-software-inventory-details-after-you-update-guest-credentials

Let us know still you are facing any challenges here. We are happy to assist you.

If the comment was helpful, please click "Upvote"
Naveena Patlolla 2,135 Reputation points Microsoft External Staff Moderator

2025-04-22T08:25:05.0466667+00:00

Hi G. Patterson

Just want to check if the above solution worked for you or else please let us know if any help, we are always here to help whenever you need us.

If the comment was helpful, please click "Upvote"
G. Patterson 20 Reputation points

2025-04-22T09:25:47.1466667+00:00

Hello Naveena,

Thanks for your reply, the Option 1 didn't work...

I'm checking the other Option, getting back to you then ...

have a great day
Naveena Patlolla 2,135 Reputation points Microsoft External Staff Moderator

2025-04-23T06:17:19.6933333+00:00

Hi G. Patterson
Thanks for your response back.
Have you tried with the other options. Please let me know if you have any queries. We are happy to assist you.
Naveena Patlolla 2,135 Reputation points Microsoft External Staff Moderator

2025-04-24T08:21:00.5233333+00:00

Hi G. Patterson

Just want to check if the above solution worked for you or else please let us know if any help, we are always here to help whenever you need us.

If the comment was helpful, please click "Upvote"
G. Patterson 20 Reputation points

2025-04-24T14:06:20.7733333+00:00

Hello Naveena,

I have tested the last two options without success !

In Option 2, the DRA Service should be present in the windows where the appliance is installed? If it's the case i didn't find any DRA Service in the windows ! How can restart the Gateway Service also ?

In Option 3, I have restarted the azure migrate appliance, without any luck on my problem !

Following the url you mentionned, i did refresh the discovery agent, the web app discovery and assessment agent and the sql discovery and assessment agent, it took 25min to process without any change in my problem ....

Is it possible to schedule a one to one screen sharing to show you my case

Thanks again for your time on this

Kinds Regards
G. Patterson 20 Reputation points

2025-04-24T14:14:41.1033333+00:00

Hello,

I still stuck in seeing my software inventory details, and the possibility to do a dependency analysis..
Naveena Patlolla 2,135 Reputation points Microsoft External Staff Moderator

2025-04-24T15:44:21.1266667+00:00

Hi G. Patterson

I have reached out to you in a private message

Thankyou
G. Patterson 20 Reputation points

2025-04-25T08:59:24.6066667+00:00

Thanks Naveena for this private message that i reply ...
G. Patterson 20 Reputation points

2025-04-28T16:12:04.5433333+00:00

Thanks for the URLs provided o/ And also the sample :)
Getting back you after testing the dependancy agent install ....

Have a great evening

Answer 1

Hi G. Patterson

Thank you for your patience

For physical servers, if you want to know installed software or discover dependencies, you need to install the Dependency agent.

https://learn.microsoft.com/en-us/azure/migrate/how-to-create-group-machine-dependencies?view=migrate-classic

For VMware servers in your environment, if you provide credentials, the software inventory will be collected automatically without needing to install the Dependency Agent on each server.

Please refer to the Microsoft article below for details.

https://learn.microsoft.com/en-us/azure/migrate/vmware/how-to-set-up-appliance-vmware?view=migrate-classic#set-up-the-appliance

Below is the sample report for your reference User's image
Let us know still you are facing any challenges here. We are happy to assist you.

If the comment was helpful, please click "Upvote"

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Software Inventory column freeze in "Discovery in Progress" - Azure Migrate with appliance -

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