Hi Cheri Zajac,
Appreciate your query over the Microsoft Q&A platform.
Yes, it is possible. As an administrator in Microsoft 365, you have multiple ways to access employee email accounts without requiring their passwords. One of the methods is to access it from the portal; you can try the following:
Assign Full Access Permissions:
- Sign in to the Microsoft 365 Admin Center with your admin credentials.
- Go to Users and then select Active Users.
- Choose the user whose email account you wish to access.
- Click on the Mail tab.
- In the Mail Settings section, locate the option for Manage mailbox permissions.
- Add your admin account to the Full Access permissions list.
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