Need to delete Azure Backup Vault that has been set to inmutable and locked

Question

Need to delete Azure Backup Vault that has been set to inmutable and locked

Alex Roca 0

Hi

I need to delete an azure backup that has been set to immutable and locked.

I have seen on other answers that I need to contact Azure technical support. However, with my developer support account I can no longer raise tickets via the portal.

What is the best way to contact azure to delete the resource?

Many thanks

Ashok Gandhi Kotnana 6,680 Reputation points Microsoft External Staff Moderator

2025-04-15T13:03:41.7+00:00

Hi @Alex Roca,

I have reached out to you in a private message, please ack it

Thankyou
Alex Roca 0 Reputation points

2025-04-15T13:06:41.5066667+00:00

Hi

where would I be able to see the private message? thanks!
SadiqhAhmed-MSFT 48,821 Reputation points Microsoft Employee Moderator

2025-04-17T13:00:49.73+00:00

@Alex Roca We need to engage product team for the removal of immutability lock on the vault. Please reply to the private message with required details.

It's important to note that the process for initiating the removal of the immutability lock can take 7-10 business days due to security precautions.
SadiqhAhmed-MSFT 48,821 Reputation points Microsoft Employee Moderator

2025-04-28T07:58:53.7566667+00:00

@Alex Roca Updating the status as per support request.

Customer [@Alex Roca] wants to remove immutability from his client's recovery service vault [RSV] on Azure but don't have access to his client's vault. Customer's client [@Alex Roca] is not responding and customer gave temp closure permission as his client is unavailable right now and informed support team that he will reopen the case if required.
Alex Roca 0 Reputation points

2025-05-02T06:21:18.7733333+00:00

Hi I reached out to reopen the case privately. Did you see my message? many thanks

1 answer

Your answer

Ashok Gandhi Kotnana 6,680 Reputation points Microsoft External Staff Moderator

2025-04-15T13:03:41.7+00:00

Hi @Alex Roca,

I have reached out to you in a private message, please ack it

Thankyou
Alex Roca 0 Reputation points

2025-04-15T13:06:41.5066667+00:00

Hi

where would I be able to see the private message? thanks!
SadiqhAhmed-MSFT 48,821 Reputation points Microsoft Employee Moderator

2025-04-17T13:00:49.73+00:00

@Alex Roca We need to engage product team for the removal of immutability lock on the vault. Please reply to the private message with required details.

It's important to note that the process for initiating the removal of the immutability lock can take 7-10 business days due to security precautions.
SadiqhAhmed-MSFT 48,821 Reputation points Microsoft Employee Moderator

2025-04-28T07:58:53.7566667+00:00

@Alex Roca Updating the status as per support request.

Customer [@Alex Roca] wants to remove immutability from his client's recovery service vault [RSV] on Azure but don't have access to his client's vault. Customer's client [@Alex Roca] is not responding and customer gave temp closure permission as his client is unavailable right now and informed support team that he will reopen the case if required.
Alex Roca 0 Reputation points

2025-05-02T06:21:18.7733333+00:00

Hi I reached out to reopen the case privately. Did you see my message? many thanks

Answer 1

@Alex Roca Thank you for leveraging Microsoft Q&A platform for raising concerns related to Backup vault with immutability lock.

Thanks for your time over the call with our support professional. Sharing below the summary of the issue and the resolution provided.

Issue: Problem deleting the backup vault

Cause: Immutability is locked

Resolution: Tried to delete backup instance and it is deleted successfully and goes into soft delete state.

-Suggested @Alex Roca to wait for 14days and thereafter, he should be able to delete the vault.

Hope this helps others looking for solution to similar issue.

If the response helped, do "Accept Answer" and up-vote it

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Need to delete Azure Backup Vault that has been set to inmutable and locked

1 answer

Your answer