Unable to connect Azure AI search to Knowledge of an Agent

Patrick Martin Castro 20 Reputation points
2025-04-10T10:26:33.8666667+00:00

In Copilot studio, when i try to add knowledge to my chatbot and use Azure Ai Search connector and connect it, it shows green check mark but when press next I encounter the following error message: "Something went wrong. Try reloading the page. If the problem persists, contact your admin.  Reloading the page causes the browser to crash completely, requiring a full reload.

Azure AI Search
Azure AI Search
An Azure search service with built-in artificial intelligence capabilities that enrich information to help identify and explore relevant content at scale.
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Accepted answer
  1. Sampath 2,365 Reputation points Microsoft External Staff
    2025-04-18T05:42:19.2766667+00:00

    Hello @Patrick Martin Castro ,

    I am glad that you are able to resolve the issue ,I am post this as answer so that it helps the community to find better solution.

    Issue

    The issue faced was when trying to connect an Azure AI Search index to a Copilot Studio chatbot using the Azure AI Search connector. Even though the connection would show as successful (green checkmark), the page would crash or throw an error when proceeding to the next step.

    Solution

    After some investigation that the root cause was trying to connect an index that was not vectorized. The error was not due to connection issues, but rather due to missing vector embeddings which are required for generative answers in Copilot Studio.

    Using the import and vectorize the data wizard, instead of just importing it resolved the issue. Once the index had embedded vectors (e.g., using text-embedding-ada-002 or a supported embedding model), the connection worked smoothly and the chatbot could access the index without crashing.

    This solved the issue and the chatbot was then able to pull knowledge from Azure AI Search correctly.

    If the answer is helpful, please click Accept Answer and kindly upvote it so that other people who face a similar issue may benefit from it.

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