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Hello,
Please i need your help on this issue.
We are having issue with Restoring deleted files or folders in SharePoint.
The user deleted a file in one of SPO site on 14th March 2025, however cannot find it from the first and second recycle bin.
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Hi IBN,
Just checking in to see if above information was helpful. If you have any further updates on this issue, please feel free to post back. If you think my reply is helpful to you, please remember to mark it as an answer. Warm thanks.
Hi IBN,
Is there any update on this thread? If the issue has been resolved, please mark the helpful replies as answers, this will make answer searching in the forum easier and be beneficial to other community members as well. Thanks for your understanding.
Hi IBN,
Good day! Welcome to Q&A forum.
From your description, the user deleted a file in one of SPO site on 14th March 2025, however, cannot find it from the first and second recycle bin.
In SharePoint Online, items are retained for 93 days from the time you delete them from their original location. They stay in the site Recycle (first stage recycle bin) the entire time, unless someone deletes them from there or empties that Recycle Bin. In that case, the items go to the site collection Recycle Bin (second stage recycle bin), where they stay for the remainder of the 93 days unless:
· The site collection Recycle Bin exceeds its quota and starts purging the oldest items.
· The items are manually deleted by the site collection administrator from the site collection Recycle Bin
If you cannot find the deleted files in the second stage recycle bin (Files exceed retention time or are manually deleted), then the file is permanently deleted and cannot be recovered.
This is a guide on how to recover deleted files for your reference:
Restore deleted items from the site collection recycle bin - Microsoft Support
Alternatively, you can use the PowerShell command to recover deleted files.
This is a guide on how to recover deleted files by using PowerShell:
Restore Deleted Files from SharePoint Online Recycle Bin with PowerShell - SharePoint Diary
Hope these information helps.
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