Microsoft Copilot
Microsoft terminology for a universal copilot interface.
815 questions
CSAT Score Not Displaying in Copilot Studio
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 30%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAV%3C/text%3E%3C/svg%3E)
Alex Vargas
65
Reputation points
The CSAT score statistics for a custom pilot in Copilot Studio are not visible, even though the pilot is published. Additionally, the CSAT node shows as a broken image instead of displaying stars within Teams.
Any suggestions on how to resolve this issue?
Microsoft Copilot
{count} votes
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(275.2, 92%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKM%3C/text%3E%3C/svg%3E)
keshav-msft 75 Reputation points Microsoft External Staff2025-04-07T10:10:02.5033333+00:00 Hi Alex,
Thank you for your patience! We were able to reproduce the issue in the Desktop Teams version 25090.1900.3538.4389.. We have reported this as a bug for further investigation.We will keep you updated as soon as we receive further information. Thank you for bringing this to our attention!
Thanks,Keshav Keshari
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(3.2, 78%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDJ%3C/text%3E%3C/svg%3E)
Debasish Jena 0 Reputation points2025-04-07T11:18:12.5866667+00:00 I am also facing the same issue since today(7th April 2025) morning
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(108.80000000000001, 0%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBS%3C/text%3E%3C/svg%3E)
Bastian Schuster 5 Reputation points2025-04-07T13:53:40.58+00:00 Same here, facing the same issue.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 61%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
渋江 雅朝 0 Reputation points2025-04-08T04:54:55.42+00:00 私も同じ問題に直面しています。
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(240, 62%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESD%3C/text%3E%3C/svg%3E)
Susanne Duckhorn 5 Reputation points2025-04-11T14:44:38.8133333+00:00 I am facing the same problem. For me it worked to include a message before the CSAT node stating to simply input a number from 1 to 5 in the chat in teams. This will trigger the feedback as well and the topic can move on.
But I would love to have the CSAT node as a selective node in the Topic canvas to be able to add it to other topics as well. Currently I am doing this using the Code view and extract the code and insert it in another topic.
Also it would be great to be able to change the text "Great! Please rate your experience." and the icons.
Alternatively, you could enhance the behaviour by including the opportunity to add adaptive cards to the official "Analytics" tab to be able to gather the feedback there and not outside of the bot.
I am really looking forward to a fix.
Thanks.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(131.20000000000002, 15%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EZN%3C/text%3E%3C/svg%3E)
Zoltán Fedor 0 Reputation points2025-04-14T13:25:45.8633333+00:00 same here, please let me know if you have any progress
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(12.8, 34%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHD%3C/text%3E%3C/svg%3E)
Haydar Demir 0 Reputation points2025-04-25T12:08:14.19+00:00 I am facing the same problem. urgent support please
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(131.20000000000002, 55.00000000000001%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKV%3C/text%3E%3C/svg%3E)
Kuvar Vikram Singh 0 Reputation points2025-04-25T13:28:34.4033333+00:00 Same issue even I am facing that to with live business use case. Any Timeline by when this is targeted to fix.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 69%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGK%3C/text%3E%3C/svg%3E)
Gayathri Kumar 0 Reputation points2025-04-28T15:52:48.38+00:00 I have the same issue. CSAT image broken on Teams. Can you please provide an update as to when the fix will be in place?
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Bastian Schuster 5 Reputation points
2025-04-29T08:22:42.64+00:00 UK: May 26th
Europe: May 30th
North America: June 2nd
Dates of deployment for fix.
Subjected to change, communicated in our direction by MS support.
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Juan Monroy 0 Reputation points2025-04-30T20:29:33.3433333+00:00 Same error in teams cloud & desktop
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