Automation Account issue with ASR Plan

Question

Automation Account issue with ASR Plan

Gerry Nicol 0

Hi there,

I am unable to add an automation account to an ASR Site recovery plan. I am getting a red exclamation mark. Please can you advise what issue could be?

Thanks

Naveena Patlolla 1,900 Reputation points Microsoft External Staff

2025-03-31T11:28:34.75+00:00

Hi Gerry Nicol

Can you please provide error screenshot?
Naveena Patlolla 1,900 Reputation points Microsoft External Staff

2025-03-31T12:06:50.1666667+00:00

Hi Gerry Nicol

I have reached out to you in a private message

Thankyou
Naveena Patlolla 1,900 Reputation points Microsoft External Staff

2025-04-01T13:19:51.83+00:00

Hi Gerry Nicol
I have replicated the issue in my environment, and it seems to be an API issue. I'm encountering the same problem. We will involve this to the relevant team for further investigation.

Thank you
SadiqhAhmed-MSFT 48,716 Reputation points Microsoft Employee

2025-04-07T08:39:27.1966667+00:00

@Gerry Nicol Could you confirm if the automation account you have selected does have an existing runbook already?
SadiqhAhmed-MSFT 48,716 Reputation points Microsoft Employee

2025-04-08T16:09:14.57+00:00

@Gerry Nicol Haven't heard from you on the previous response. Could you please confirm if the automation account you have selected does have an existing runbook already?
Gerry Nicol 0 Reputation points

2025-04-08T16:10:43.0066667+00:00

Hi there, yes it does
Ryan Hill 30,186 Reputation points Microsoft Employee

2025-04-08T18:10:14.7566667+00:00

Hey @Gerry Nicol, I'm not getting the red exclamation button when selecting the automation account. Can you provide additional details around the automation account? Is it possible for you to include a har trace file when creating the pre-action as well as any error messages that's in the console.

1 answer

Your answer

Naveena Patlolla 1,900 Reputation points Microsoft External Staff

2025-03-31T11:28:34.75+00:00

Hi Gerry Nicol

Can you please provide error screenshot?
Naveena Patlolla 1,900 Reputation points Microsoft External Staff

2025-03-31T12:06:50.1666667+00:00

Hi Gerry Nicol

I have reached out to you in a private message

Thankyou
Naveena Patlolla 1,900 Reputation points Microsoft External Staff

2025-04-01T13:19:51.83+00:00

Hi Gerry Nicol
I have replicated the issue in my environment, and it seems to be an API issue. I'm encountering the same problem. We will involve this to the relevant team for further investigation.

Thank you
SadiqhAhmed-MSFT 48,716 Reputation points Microsoft Employee

2025-04-07T08:39:27.1966667+00:00

@Gerry Nicol Could you confirm if the automation account you have selected does have an existing runbook already?
SadiqhAhmed-MSFT 48,716 Reputation points Microsoft Employee

2025-04-08T16:09:14.57+00:00

@Gerry Nicol Haven't heard from you on the previous response. Could you please confirm if the automation account you have selected does have an existing runbook already?
Gerry Nicol 0 Reputation points

2025-04-08T16:10:43.0066667+00:00

Hi there, yes it does
Ryan Hill 30,186 Reputation points Microsoft Employee

2025-04-08T18:10:14.7566667+00:00

Hey @Gerry Nicol, I'm not getting the red exclamation button when selecting the automation account. Can you provide additional details around the automation account? Is it possible for you to include a har trace file when creating the pre-action as well as any error messages that's in the console.

Answer 1

Ryan Hill 30,186 Microsoft Employee

Hi @Gerry Nicol

Circling back here. I didn't encounter the same issue as you have (see my screen shot below). The automation account I'm using was created when I created by recover service and configured the failover.

User's image

I'm not certain if you automation account was created in the same manner; however, one thing to check to is role access the automation account has on the subscription. Mine is currently set as Contributor on the subscription.

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Automation Account issue with ASR Plan

1 answer

Your answer