This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(182.40000000000003, 81%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERH%3C/text%3E%3C/svg%3E)
I took over an iPhone XR from my company after retirement. That device was secured by Intune and Airwatch (certficates). These have been wiped by our IT-department and there are no certificates left in "VPN-devicemanagement".
However, if I download the Outlook app on my iPhone XR and I want to add my private Microsoft account to the app, I've noticed two things:
So, I think that when the company wipes an Airwatch/Intune iPhone there are still settings left that cause the above.
How can I remove these and use Outlook app private?
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(233.6, 30%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECM%3C/text%3E%3C/svg%3E)
@Richard Hahlen, Thanks for posting in Q&A. It seems there might be some residual settings or profiles left on your iPhone XR from the previous management by Intune and Airwatch. Here are a few steps you can take to try and resolve this issue:
1, Make sure there's no existing user profile under outlook and "VPN-devicemanagement".
2, Clear Safari Cache on the iPhone.
3, Reinstall outlook app.
If none of the above steps work, you might consider performing a factory reset. This will erase all data on your iPhone, so make sure to back up your data first:
Hope the above suggestion can help.
If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
Thanks for the tip. I have cleared the Cache and what I also did is I unchecked the two old company e-mail addresses (surprised to see that I could do that) and from there I was able to add my private Microsoft account @outlook.com.
When I was typing this answer and adding the word "@outlook.com", a pop up appeared with a long list of persons also having an @outlook.com mail address. From a security and privacy perspective this is very much not what you want to see.
See picture above. I have added a screenshot where I covered the names.
@Richard Hahlen, Thanks for your update. I am glad it is working now. Congratulations! Here, please let me write a summary of the issue:
Issue:
Unexpected error when adding my Microsoft account to the Outlook app on my iPhone
Resolution:
In addition, thanks for your feedback about Microsoft Q&A. It can make our community better. For the account display issue which may have security and privacy risk, please open a new thread and add tag "Microsoft Q&A" to feedback. Here are the detailed steps for your reference
https://learn.microsoft.com/en-us/answers/support/site-feedback
Again thanks for your time and have a nice day!
If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.