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Hello,
I use the OneDrive app on my personal Android device and rely on it for private use. I also have the Intune Company Portal app installed, but only to access my work emails via the Outlook app.
However, when both OneDrive and Intune are installed on my device, many photos in OneDrive Photos fail to display, showing the message: "The photo couldn't be displayed." These photos are accessible without any issues on the desktop application.
If I uninstall the Intune app from my Android device, the photos in OneDrive reappear, which suggests that OneDrive does not function properly on Android when Intune is installed.
A quick search shows that others are experiencing the same issue, but I haven't found a solution yet. Does anyone have more information on this?
Thank you!
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I have same issue for months and seem there is no proper solution from Microsoft while their products conflict themselves
Due to the nature of my work, I was forced to use Intune so I thought the best solution for me and users who encountered this error should switch to another cloud provider and say goodbye to OneDrive
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@Robin_tzui Thanks for posting in our Q&A.
Based on my search, this issue has come up a lot recently, and there is no workaround provided. With device limitation, I can't repeat this issue. Given this situation, it is suggested to create an online support ticket to get more help. Here is the support link:
https://learn.microsoft.com/en-us/mem/get-support
Thanks for your understanding and hope everything goes well with you.
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I have the same issue when Company Portal (Intune), which I need to access my corporate email in Outlook, is installed on my Android phone. As soon as Intune is installed, many photos in OneDrive Photos fail to display, showing the message: "The photo couldn't be displayed", and the thumbnails show a missing file icon. This is on my personal OneDrive account. As soon as Company Portal is uninstalled, all the files in the OneDrive app start working again.