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Reoccuring costs after deleting Notification Hub from Availability Zones

Camiel 20 Reputation points
2025-03-12T14:41:30.9966667+00:00

Hello,

Thanks for reading through. I had a Notification Hub and (Notification Hub Namespace) which I deleted longer than a month ago. Somehow I still keep getting charges for Notification Hubs - Availability Zones.

I've tried to following to confirm that the Notification Hub resource no longer exists:

looked up for the specific resource under the resource group

queried resources by guid using the Azure CloudShell

Eventually I found a way via Cost Management to drill down to this specific Availability Zones resource that is causing these costs. I could navigate to this resource as depicted in my attachment. By doing so I could click to the resource and it said: Resource not found.

I don't know how to stop these costs from reoccurring. I am not able to delete a non existing resource.

Any help is much appreciated!

Azure Notification Hubs
Azure Notification Hubs
An Azure service that is used to send push notifications to all major platforms from the cloud or on-premises environments.
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  1. TP 118.5K Reputation points
    2025-03-13T13:52:42.9066667+00:00

    Hi Camiel,

    Please create a new billing support request using my instructions below. The key difference is to not click any of the recommended options like you did before (I explain below).

    Use this link to start the process:

    https://portal.azure.com/#view/Microsoft_Azure_CostManagement/Menu/~/support/openedBy/AzurePortal

    NOTE: The above link should take you to Cost Management -- Help -- New support request blade. If for some reason it does not work you can navigate there manually by searching for Cost Management in the portal.

    Fill out Summary, Problem type, Problem subtype, click Next. There will be a delay, then some recommended solutions will be shown. DO NOT CLICK on any of the recommended options shown.

    In the upper left corner, click Return to support request

    azure support request Return to support request

    Click Next to move to Additional details tab, fill out required information, email/phone, etc., click Next, review details and submit case. After submitting you should receive an automated email with a few minutes and a support engineer should contact you within 1 business day.

    Once you are in contact with a support engineer you can request refund and ask to have this "phantom" resource deleted. My guess is you are being billed for the $350/month Notification Hubs Availability Zones Add-on by mistake.

    Please click Accept Answer and upvote if the above was useful.

    Thanks.

    -TP

    1 person found this answer helpful.

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  1. Bhargavi Naragani 3,250 Reputation points Microsoft External Staff
    2025-03-12T19:39:37.8766667+00:00

    Hi @Camiel,

    It seems like you're facing recurring charges for a deleted Notification Hub, we can see that you have already taken few steps to resolve this. To address the issue:

    Go to Azure Cost Management + Billing to review the individual charges. Determine the subscription, resource group, and region of the charges. Quickstart: Start using Cost analysis

    Some Azure services have soft deleting capability, which keeps deleted resources for some time to avoid accidental deletion. While Notification Hubs do not have native support for soft delete, it may be that related resources, including storage accounts consumed by the Notification Hub, have soft delete enabled, resulting in ongoing charges. Soft delete for Azure Storage Blobs generally available

    Make sure that the Microsoft.NotificationHubs resource provider is registered properly. A misregistered provider could lead to inconsistencies in resource management and billing. You can verify this by going to: Azure Portal > Subscription > Resource Providers. Search for Microsoft.NotificationHub and check its status. Azure resource providers and types

    If the resource no longer exists and charges persist, you can reach out Azure billing and subscription management team by creating a billing support request. Billing support request via Azure portal is free for all Azure customers and doesn't require a paid support plan. Please select 'Billing' under 'issue type' while creating the support request.

    https://azure.microsoft.com/en-in/support/create-ticket

    Please feel free to click the 'Upvote' (Thumbs-up) button and 'Accept as Answer'. This helps the community by allowing others with similar queries to easily find the solution.

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