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Wrong version of Get Help app installed by accident

Anonymous
2024-12-04T22:01:07+00:00

We have a corporate version of windows 10 with all "unnecessary" appx apps removed by default. Get Help was unnecessary until recently Microsoft disabled the SARA tool and integrated its troubleshooters into Get Help app. I manually installed the Get Help app from the store, but it is the one for personal account and will not allow signing into work account. Windows apps and store will not allow Get Help to be uninstalled. Pretty short sighted to allow the wrong version to be easily installed and not easily uninstalled. Is there a way via powershell or other method to force uninstall the incorrect version and install the work/school version?

Thanks!

***moved from Windows / Windows 10 / Settings***

Windows Server Remote and virtual desktops PowerShell

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  1. Anonymous
    2024-12-06T01:03:10+00:00

    Hi,

    You can remove the application by running the following command in PowerShell as administrator

    Get-AppxPackage -Name Microsoft.GetHelp -AllUsers | Remove-AppxPackage -AllUsers

    If this does not work, give a try to this command

    Remove-AppxProvisionedPackage -Online -AllUsers -PackageName "Microsoft.GetHelp_10.2409.22951.0_neutral_~_8wekyb3d8bbwe"

    The package name could be different on your machine so check that by running 

    Get-AppxProvisionedPackage -Online | Select-Object PackageName | Where-Object {$_ -match "GetHelp"}
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  1. Anonymous
    2024-12-06T18:24:54+00:00

    Thank you for the information and reply. I did find the commands above and removed the app, and now I am back to the problem of identifying and installing the correct version of "Get Help" for Enterprise Win10 and Enterprise 365 account. The only version I can find to install will only sign in with personal Microsoft accounts. The main goal being to access the 365 repair tools that were previously in the SARA program and now have been migrated to "Get Help". If we can't sign into our Enterprise 365 accounts in 'Get Help', it can't do any repairs on them.

    I am wondering if "Get Help" app is just broken on Win10 Enterprise, as we deployed a brand new image and when trying run Get Help we receive only "Try Again Later, Something went wrong on our end. We're working on it."

    Thanks!

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  2. Anonymous
    2024-12-09T06:34:27+00:00

    Hi，

    To get better help, it is recommended to create another thread on this new issue in the Windows 10 forum, as the current thread is mainly about uninstalling the GetHelp app and has been moved to the PowerShell forum.

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  3. Anonymous
    2025-01-15T14:56:28+00:00

    Did you ever find a solution to this? We did the same thing and now are in the same boat. There's no way to reinstall the Microsoft Get Help App in Windows 10/11 Enterprise.

    Store is blocked and it doesn't appear when you search for it in Intune to add it as an app. I tried doing the manifest reinstall which does just about everything except for Get Help.

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  4. Anonymous
    2025-02-12T16:22:36+00:00

    Currently no way to install the correct version of Get Help for Enterprise Windows editions, that I have found. Only possibility is to do repair install or clean install. Unfortunately for me the app was removed from our corporate image so no way to even do that. I have discussions going with our deployment group to get it added back, but they consider GetHelp bloatware and worse than useless (which it is except for the newly added 365 repair tools). Until some third party makes useful tools for this, we are out of luck and back to manual repairs that sometimes take hours and only work part of the time. Thanks again Microsoft for your foresight and attention to customer needs.

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