cognitiveservices.azure.com Computer Vision OCR Service is Down

Question

cognitiveservices.azure.com Computer Vision OCR Service is Down

Shreyansh Anand 0

I was using the endpoint <my service>.cognitiveservices.azure.com //vision/v3.2/read/analyze?language=en&detectOrientation=true&pages=1%2C2%2C3%2C4%2C5%2C6%2C7%2C8%2C9%2C10 for over 2 years now and everything was going great until about 15 minutes ago when it completely crashed and I am getting the following error:

Max retries exceeded with url: //vision/v3.2/read/analyze?language=en&detectOrientation=true&pages=1%2C2%2C3%2C4%2C5%2C6%2C7%2C8%2C9%2C10 (Caused by NewConnectionError('<urllib3.connection.VerifiedHTTPSConnection object at 0x7f383c169d60>: Failed to establish a new connection: [Errno -3] Temporary failure in name resolution'))

Please help!

kothapally Snigdha 2,420 Reputation points Microsoft External Staff

2025-03-05T22:38:04.7266667+00:00

Hi Shreyansh Anand,

Following up to see if the above response was helpful.
kothapally Snigdha 2,420 Reputation points Microsoft External Staff

2025-03-06T16:27:55.3733333+00:00

Hi Shreyansh Anand,

We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. In case if you have any resolution, please do share that same with the community as it can be helpful to others. Otherwise, will respond with more details and we will try to help.

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kothapally Snigdha 2,420 Reputation points Microsoft External Staff

2025-03-05T22:38:04.7266667+00:00

Hi Shreyansh Anand,

Following up to see if the above response was helpful.
kothapally Snigdha 2,420 Reputation points Microsoft External Staff

2025-03-06T16:27:55.3733333+00:00

Hi Shreyansh Anand,

We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. In case if you have any resolution, please do share that same with the community as it can be helpful to others. Otherwise, will respond with more details and we will try to help.

Answer 1

Hi Shreyansh Anand,

I understand that you're encountering a network-related issue with the Azure Cognitive Services

Here are some steps you can take to troubleshoot the issue:

Ensure that your network connection is stable and there are no interruptions.
Verify that your DNS settings are correctly configured and that your system can resolve the endpoint's domain name.
Implement a retry mechanism in your code to handle temporary network issues. You can use exponential backoff to avoid overwhelming the server with repeated requests.
Check the Azure Service Health page to see if there are any ongoing issues with the Azure Cognitive Services in your region. https://portal.azure.com/#view/Microsoft_Azure_Health/AzureHealthBrowseBlade/~/serviceIssues

I hope these helps you. Thank you!

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cognitiveservices.azure.com Computer Vision OCR Service is Down

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