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Windows Server 2025 Start Menu & File Explorer Crashing

Anonymous
2025-01-07T23:48:39+00:00

Hello,

I have deployed a few Windows Server 2025 instances in our on-prem virtual environment. I can get them setup, but after I install the latest update, I cannot use the start menu or interact with the task bar. Whenever I click on the start menu, it opens for a couple of seconds then crashes. I cannot launch programs or files from the start menu or the task bar. The only way I can access the File Explorer is by Win + R and launching control center.

I also noticed that I cannot access event viewer: "Event Log service is unavailable. Verify that the service is running." When I try to start it from the Services.msc, I get the following error: "Windows could not start the Windows Event Log service on Local Computer. Error 1067: The process terminated unexpectedly."

I've been able to repeat this on over ten fresh installations. Is this a known bug?

Windows Specs:

Edition Windows Server 2025 Datacenter Version 24H2 Installed on ‎11/‎20/‎2024 OS build 26100.2605 Experience Windows Feature Experience Pack 1000.26100.36.0

Windows Server Windows desktop and shell experience

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question. To protect privacy, user profiles for migrated questions are anonymized.

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  1. Anonymous
    2025-01-08T02:07:31+00:00

    Hello,

    Thank you for posting in Microsoft Community forum.

    Based on the description, I understand your question is related to Server 2025.

    Firstly, try to uninstall that latest windows update, then monitor if this issue will disappear.

    I check Server 2025 known issue in Microsoft website, but do not find related issue published, it is recommended to monitor this website:

    Windows Server 2025 known issues and notifications | Microsoft Learn

    Also, it is important to confirm you machine meets the requirements of running Server 2025:

    Hardware requirements for Windows Server | Microsoft Learn

    Have a nice day. 

    Best Regards,

    Molly

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