This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 36%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
Correlation Id: cf8f29ef-766d-431a-9a43-617f414f2182
Timestamp: 2024-10-24T08:13:37.000Z
DPTI: 10a2e99367304a3090864b886d59c26424c18ef4b5651b3aab6a3dd25df65b91
Error Tag: 7ita9
Error Code: 3399811147
Question&Answer is a community forum, we can not access MS internal support tickets.
Contact the MS support instead.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(172.8, 5%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERS%3C/text%3E%3C/svg%3E)
Hi @John
Could you please tell me how you encountered this problem? In order to better help you, please provide more information.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(284.8, 36%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFU%3C/text%3E%3C/svg%3E)
To resolve the issue,
Disconnected user from "Work or School" environments. Cleared Outlook cache and credentials from Credential Manager. Recreate new Outlook profile.
Problem Details: User gets error 7ita9 when Outlook launches