Program Installers Start But Then Disappear in Windows 11

Question

Program Installers Start But Then Disappear in Windows 11

Michael Adams 366

I have a Windows 11 computer that will not allow any program installer to finish. The installer shows up on the screen, and then disappears with no error message. I looked in the event log, and didn't find anything there. I reregistered msiexec. I've run the installer as Administrator. I ran System File Checker, and there were no errors. I ran the Windows Image Repair Tool. I uninstalled the antivirus program. I tried creating a second Administrator account. Nothing has worked.

Any ideas?

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Answer 1

Wesley Li-MSFT 4,541 Microsoft External Staff

Hello

Here are a few additional steps you can try:

Unblock the Installer: Right-click on the installer and select properties. Check the option “Unblock”, click on Apply and Ok to save the change, then try to install it again.

Run the Compatibility Troubleshooter: Right-click on the installer, select properties, click on the Compatibility tab, then click on “Run compatibility troubleshooter” and follow the instructions.

Enable the Installer Logs: Run this command in Command Prompt (run as Administrator): "C:\Users\Your_user\path_to_installer\setup.exe" /v"/l*v C:\Users\Your_user\path_to_installer\LogFile.log". Then open the LogFile.log to check what is causing the problem.

Check Windows Installer Service: Right-click on the taskbar, select Task Manager, switch to Services, and look for msiserver. Start it.

Enable Developer Mode: Press the Windows key + I to launch the Settings app. Navigate to Privacy & security tab on your left. Under Security, click on For developers. Enable the switch next to Developer Mode.

https://answers.microsoft.com/en-us/windows/forum/all/program-installer-wont-open-on-windows-11/b9a0a715-b829-4c21-a920-ce7fe4cd6e71

Michael Adams 366 Reputation points

2023-12-09T23:35:57.47+00:00

I appreciate the ideas. I performed the following:

Unblock the Installer: Right-click on the installer and select properties. Check the option “Unblock”, click on Apply and Ok to save the change, then try to install it again.

I did not see a box called "Unblock".

Run the Compatibility Troubleshooter: Right-click on the installer, select properties, click on the Compatibility tab, then click on “Run compatibility troubleshooter” and follow the instructions.

Ran the Compatibility Troubleshooter. No change.

Enable the Installer Logs: Run this command in Command Prompt (run as Administrator): "C:\Users\Your_user\path_to_installer\setup.exe" /v"/lv C:\Users\Your_user\path_to_installer\LogFile.log". Then open the LogFile.log to check what is causing the problem.*

It created a log file, but the file was only 2 bytes, and empty.

Check Windows Installer Service: Right-click on the taskbar, select Task Manager, switch to Services, and look for msiserver. Start it.

Started msiserver service, and ran the installer. No change.

Enable Developer Mode: Press the Windows key + I to launch the Settings app. Navigate to Privacy & security tab on your left. Under Security, click on For developers. Enable the switch next to Developer Mode.

No "For developers" in the menu under "Security". Only has "Windows Security" and "Find my device".

I also I opened a command prompt as Administrator. and ran "MSIExec /unregister". Then ran "MSIExec /regserver." No change.

I also tried installing Webex with its MSI Installer. It gave the error message "msi launch conditions failed. installation aborted".

Let me know what else I can try. Thanks!
Omeralfaroug Salahuddin 0 Reputation points

2025-05-03T10:36:26.5533333+00:00

Thank you so much wesley that was really helpful 😊

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Program Installers Start But Then Disappear in Windows 11

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